Mary Anne Bando

MARY ANNE BANDO V I R T U A L A S S I S T A N T - PROFILE -Manila, Philippines I am a qualified Administrative Assistant/Support with three years of expertise in general administrative responsibilities such as data entry, file management, and email management. At the same time, I am a seasoned Customer Service Representative and Technical Support. SKILLS EXPERIENCE VIRTUAL ASSISTANT Microsoft Office Suite Expertise General Admin Tasks Google Suite expert. Familiarity with Asana. Problem-Solving Computer Literacy Tyler New Media - Contract June 2022 - Present Calendar Maintenance Data Entry, Email Management Client onboarding tasks Create and updating SOP Multi-tasker Organizing cloud files Strong Communication Organizing G-Drive files Managing customer databases using CRM tool Run Reports Directly reporting to the COO and director. EDUCATION ARAULLO HIGH SCHOOL Secondary School- HS Graduate BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY ICCT Colleges- College Level Other Admin tasks ADMIN ASSISTANT Sourcefit - Intelligent Home Australia April 2022 - March 2023 Produce and emailing invoices. Data Entry, Email Management Allocate payments and credit to invoices ADMIN SUPPORT Emapta Versatile Services Inc - Freedom Hearing Australia Feb 2020 - April 2022 Processing Invoices. Data Entry Managing and responding to emails Generating quotes CUSTOMER SERVICE ASSOCIATE | TECHNICAL SUPPORT Concentrix Philippines - Microsoft Office Mar 2017 - Sept 2019 Proactively calling the customer to use the Office 365 Provide technical support as needed Handles Subscription and Renewal Sending after call emails TIER 2 CUSTOMER SERVICE REPRESENTATIVE Results CX - Money Gram Dec 2015 - Mar 2017 Processing and handling remittances over the phone Handing Fraud cases Generating quotes