Mary Ann Wilee Manayon Castaneda

EXPERIENCE VIRTUAL ASSISTANT/TEAM LEADER/SENIOR TEAM LEADER/ADMINISTRATIVE SERVICES MANAGER, AMMEX ISUPPORT WORLDWIDE DECEMBER 2017- JULY 2020 MARY ANN WILEE CASTANEDA ADMIN SERVICES MANAGER PROFILE Proactive professional with 14+ years of work experience and proven knowledge of executive support, customer communication, operations management and vendor. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Tech savvy and efficiency focused. CONTACT -www.linkedin.com/in/mary-annwilee-castaneda - Estrella Homes Marilao, Bulacan 3019 ACTIVITIES AND INTERESTS Food Blogging • Reading • Travel Manages schedules, organizes office functions, and oversees daily operations of office with 30 employees. Hires, trains, and on-boards employees. Interfaces with IT and facilities to situate new employees in their work environment as efficiently and stress-free as possible. My systems have expedited staff assimilation by 20% and reduced office expenses by 15%. Renegotiate vendor contracts, implement office supplies inventory control, and standardize office ordering procedures. Assist to Implement cloud-based data management system, utilize CRM to its full potential. Performed basic accounting functions including books reconciliation. Audited vendor billing, corrected errors, and cured inefficiencies to yield an office savings of 2% in the first six months. Answered, screened, and transferred an average of 40 telephone calls per day. Developed office operational guidelines for staff members increasing efficiency by 22%. ● Direct or coordinate the supportive services department of a business, agency, or organization. ● Plan, administer and control budgets for equipment and supplies. Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. ● Monitor operations to ensure that staff members comply with administrative policies and procedures. Identify or select transportation and communications system technologies to reduce costs. ● Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Manages the dayto-day planning, operation and problem-solving so that a team meets it required level of service or production. ● Determine efficient and cost-effective methods of moving goods from one location to another. ● Monitor or record locations of goods in transit. ● Negotiate shipping rates with freight carriers. ● Verify proper packaging and labeling of exported goods. ● Provide shipment status notification to exporters, consignees, or insurers. MARY ANN WILEE CASTANEDA ADMINISTRATIVE SERVICES MANAGER 2 SALES GENERATION AND TEAM MANAGER, MUSIC NATIONS NETWORK JULY 2014-JULY 2017 ● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. ● Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. ● Resolve customer complaints regarding sales and service. FREELANCER, GENERAL VIRTUAL ASSISTANT JULY 2012- NOVEMBER 2017 ● Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. ● Answer phone calls and direct calls to appropriate parties or take messages. ● Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. ● Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. ● Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. ● Make travel arrangements for executives. ● Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. ● Manage and maintain executives' schedules. ● Learn to operate new office technologies as they are developed and implemented. ● Manage projects or contribute to committee or team work. Verification Officer. ● Conduct market research analysis to identify electronic commerce trends, market opportunities, or competitor performance. MARY ANN WILEE CASTANEDA ADMINISTRATIVE SERVICES MANAGER 3 ● Coordinate sales or other promotional strategies with merchandising, operations, or inventory control staff to ensure product catalogs are current and accurate. ● Identify and develop commercial or technical specifications to promote transactional web site functionality, including usability, pricing, checkout, or data security. ● Participate in the development of online marketing strategy. TRAVEL BOOKING SPECIALIST AND CONSULTANT, WEST CONTACT SERVICES JULY 2013 - SEPTEMBER 2014 ● Promote particular destinations, tour packages, and other travel services. ● Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. ● Contact motel, hotel, resort, and travel operators to obtain current advertising literature. ● Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. ● Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. ● Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. ● Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. ● Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. ● Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. ● Maintain computerized inventories of available passenger space and provide information on space reserved or available. ● Confer with customers to determine their service requirements and travel preferences. MARY ANN WILEE CASTANEDA ADMINISTRATIVE SERVICES MANAGER 4 BANK COLLECTION SPECIALIST, CONVERGYS JANUARY 2013 – JULY 2013 ● Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. ● Handle customer complaints and take appropriate action to resolve them. ● Review and update credit and loan files. ● Submit applications to credit analysts for verification and recommendation. ● Compute payment schedules. ● Set credit policies, credit lines, procedures and standards in conjunction with senior managers. ● Confer with underwriters to aid in resolving mortgage application problems. ● Work with clients to identify their financial goals and to find ways of reaching those goals. ● Negotiate payment arrangements with customers who have delinquent loans. ● Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. AIRLINE BOOKING AND RESERVATION SPECIALIST, SPI GLOBAL FEBRUARY 2011 – JANUARY 2013 ● Collect payment for transportation and accommodations from customer. ● Book transportation and hotel reservations, using computer terminal or telephone. ● Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. ● Print or request transportation carrier tickets, using computer printer system or system link to travel carrier. ● Respond to passengers' questions, requests, or complaints. Determine or facilitate seating arrangements. ● Collect fares from passengers via payment processing over the phone. Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. MARY ANN WILEE CASTANEDA ADMINISTRATIVE SERVICES MANAGER 5 CLINICIAN, CRISDY-NA DRU CORP MAY 2010 – DECEMBER 2010 ● Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. ● Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. ● Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. ● Collaborate with colleagues to exchange information, such as selling strategies or marketing information. ● Prepare sales presentations or proposals to explain product specifications or applications. ● Demonstrate and explain the operation and use of products. ● Visit establishments to evaluate needs or to promote product or service sales. ● Complete expense reports, sales reports, or other paperwork. ● Complete product and development training as required. ● Sell service contracts for products. EDUCATION BACHELOR OF SCIENCE IN NURSING CONCORDIA COLLEGE, STA ANA MANILA MARCH 2010 KEY SKILLS AND CHARACTERISTICS Strong interpersonal & communication skills • Strong interpersonal & communication skills • MS Office Suite • WPM: 90 • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure