Mary Ann Wilee Manayon Castaneda

I supported both phone, email and chat support. I have knowledge in using the applications/tools zendesk,LiveChat, slack, CMS, pure chat etc. I have two years of supervisory experience handling email and chat support. We ensure that all concern, issues and questions are answered properly and all complaints are professionally handled. I ensure that agents are working on time and that there is a 24 hours coverage of support. I ensure that tat for email is kept under 24 hours period.