Mary Ann Pangan

MARY ANN O. PANGAN Email:- With over 15 years’ experience as Executive Assistant / PA to the top management, CEO & Managing Directors in the UAE & Malaysia. PERSONAL PROFILE ▪ ▪ ▪ ▪ ▪ ▪ Proficient with Google Drive Documents (docs, sheets, slide, etc) and MS Office Applications With in-depth knowledge in research using different platform and creating a database using all the information gathered. Well-versed in different communication tools and ability to do multiple task at the same time. Meticulous in examining documents, discovering discrepancies, and resolving errors quickly. Establish productive, trusting relationship with colleague and higher management. Hardworking, self motivated, flexible, dynamic, reliable, can work under pressure and can meet deadlines, team worker with minimal supervision and highly responsive to job priorities, and has a keen determination to succeed. PROFESSIONAL EXPERIENCE FREELANCER Researcher, Virtual Assistant, Data Analyst, Email Marketer, Social Media Manager, etc. 2017 July to Present DATA MEDIA SYSTEMS GLOBAL FZ LLC TwoFour54 Building PO Box 77998 Abu Dhabi, UAE 2015 March to 2017 February Office Management ▪ ▪ ▪ ▪ Responsible for the running of the office Provide full administrative support including internal memos, outside correspondence, creating and maintaining filing systems, distribution, mailings, travel arrangements, preparing reports, and personal requests. Full maintenance checking furniture, maintenance contracts, suppliers, cleaners, storage Responsible for the administration team PA ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Extensive and complex diary management; preparation of detailed international travel itineraries (visas, correspondence support and management) Diary management Organizing flights, accommodation and hotel requirements Meeting bookings, including with senior clients and managers from within the business Invoicing and financial recording Booking flights, visas and travel Receive and interface with senior clients and partners Planning and execution of conferences Human Resources ▪ ▪ ▪ ▪ ▪ ▪ ▪ Overseeing the recruitment of new staff Assisting with the induction of new employees to the company Preparing documents for new starters and leavers Ensuring company adheres to the labour law Keeping an accurate record of vacation/sickness absence days Maintain local personnel files and associated legal documents. Liaise with Tawasol for visa requirements Client Relationship / Account Manager My role is to protect the relationship between the company and its most important clients and maximize long-term revenue opportunities by becoming trusted account manager to clients and strengthening their loyalty. Primary Duties and Responsibilities Project Matrix Database: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Delivering sales presentations to high-level executives. Responsible for maintaining and developing client-business relationships. Help make the client more aware of the business and bring in revenue. Help design plans to achieve goals and create strategies to combat potential revenue losses. Ensure that clients are satisfied with the company at all times and will bring in repeated business by resolving any outstanding issues. Perform research to identify new potential clients. Achieving sales targets. Managing portfolio of accounts. Completing administrative work, as required. Events: ▪ ▪ ▪ ▪ ▪ ▪ ▪ Selling sponsorship/stand/exhibition space to potential exhibitors / partners Setting, communicating and maintaining timelines and priorities on every project Communicating, maintaining and developing client relationships. Travelling to onsite inspections and project managing events Preparing delegate packs and papers Ensuring excellent customer service and quality delivery. Post-event evaluation VELOSI GROUP / VELOSI CERTIFICATION SERVICES LLC P. O. Box 114182 Abu Dhabi Business Hub, ICAD-1, Mussafah United Arab Emirates 2007 September to 2015 March Assistant to the Group Commercial Director / Group Business Development Director ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Frequently travelled in different Velosi Offices worldwide. Assisting the Commercial Director to manage marketing process, budget planning, identify effective business opportunities and marketing channels and formulate promotion plans and activities for the related company. Liaise with the related companies in the Group to keep track of their success rate in securing potential projects sourced by their marketing team, and to monitor the progress of the performance of newly contracted projects of the related companies. Hold regular meetings with representatives of the related companies in the Group to monitor the progress of new projects, locally and overseas. Regular visit to all regional offices to maintain proper rapport to the marketing team in each country. Managing projects locally and internationally. Responsible in maintaining office systems, including data management and filing. Assisting the director with personal administrative duties. Keeps director informed by reviewing and analyzing reports and documents before getting the necessary signature. Summarized the information and identifying the gray area. Arranging travel, visas and accommodation and occasionally, travelling with the director to take notes or dictation at meetings and to provide general assistance during presentations. Screening phone calls, enquiries and requests and handling them in appropriate manner; Meeting and greeting partners, visitors and guest at all levels of seniority. Organising and maintaining diaries and making appointments. Dealing with incoming emails and post often corresponding on behalf of the director. Taking dictation and minutes. Compiling and Producing documents received from different countries and offices, preparing reports for meetings and presentations. Organising and attending meetings to ensure that the director is well prepared for the meetings; ▪ ▪ ▪ Liaising with clients, Regional Managers, Country Managers and other senior Management for the monthly reporting. Liaising with Regional Marketing Managers for the group marketing databases. Giving training and support to maximize the use of each database. Generating a list of projects in different regions including the status of each project and the information needed. The same information are shared throughout the group. MODEL ENGG CONSULTANTS P. O. Box 26369 Dubai United Arab Emirates 2005 January – 2007 September Executive Assistant / Personal Assistant to the Director ▪ ▪ ▪ ▪ ▪ ▪ ▪ Responsible for the daily appointment of the Directors, liaising with internal and external departments, plan & arrange international travel and itineraries in efficient and timely manner. Handling telephone enquiries, operate mail merge, create and edit reports, spreadsheets and Powerpoint presentation as required, using office application, to a high standard. Distributing correspondence and office messages and maintaining accurate file records and bringing forward system. Responsible in handling workload effectively to ensure agreed deadlines are met. Arranging meetings, attending and taking minutes, and ensuring proper distribution of all relevant meeting papers. Projecting an efficient and professional image at all times, punctuality, competence and communication skills are maintained at a very high level. Maintaining strict confidentiality of highly sensitive company data and personal information. EGMA LENS FACTORY L.L.C. Industrial Area 2, Al Qusais, Dubai, United Arab Emirates 2003 July – 2004 September Sales Coordinator / Customer Service Executive ▪ ▪ ▪ ▪ Successfully launched and marketed the latest technology in ophthalmic lenses. Extensive involvement managing client relationship at all levels. Dealing with different customer complains, responding to queries by phone and fax both from local and international customers. Possessing exceptional customer service and follow up skills.