Mary Ann Nolasco

Mary Ann A. Nolasco Blk. 225 Lot 6-A Azalea St., Pembo Makati City Philippines Email Address:-Mobile No. - Work Experiences nClouds HR Administrator (March 2020 – up to the present) • Recruitment, Initial Interviews • On-boarding New Hires and granting them access to tools they need • Character reference check and Background checking via HireRight • Off-boarding, processing of exit interviews and revocation of access • Drafting of NDA and ICA • Issuance of Certificate of Employment • Attending to Slack inquiries (most inquiries are log-in issues, hiring request, email creation and anything that comes up on a daily basis Hometime Property Management for Airbnb Quality Assurance Officer (QA from June 2018 – December 2019) Logistics Officer (December 2019 – March 2020) • Oversee that the cleanliness done by housekeepers are meeting company’s standards (QA) • Ensuring property channels are updated with issues concerning their respective properties • Ensuring property owners are informed of the job done to their properties • Ensuring that linens and consumable are accurately delivered (Logistics) • Ensuring that depot stocks are enough for daily jobs • Ensuring that key handlers are meeting guests on a timely manner • Support and train new Drivers, Sorting Team Members and Key Handlers • Ensure that Owners, Portfolio Officers, Hosting Partners and housekeepers are up to date to any developments pertaining their respective properties Intimate Rose Customer Support Manager (eCommerce) December 2015 – June 2018 • Oversee all customer support side of the business (Amazon, eBay, Shopify, Social Media platforms etc.) • Create SOP’s and documents for future hires • Train new customer support team members • Oversee the administrative side of the business and perform adhoc tasks (Amazon, eBay, Shopify) SERCO Global Philippines Inc. Customer Service Executive (Bank Advisor for a UK Bank) June 15, 2015 – January 11, 2016 • Process checks, cash and direct debit payments and deal with enquiries from customers. • Carry out transactions quickly and politely, so the customer can get on with their day • Promoting products and services to customers Cygnet Energy & Power Asia Inc. HR & Admin Officer Oct. 28, 2013 – May 08, 2015 • Look after day to day operations • Coordinate with HR Head for company policy implementation. • Prepare Payroll. Look after employees benefits and compensation • Process documents and prepare business lettes for SSS, HDMF, BIR and Philhealth • Set up appointment and schedules for product presentation (In assistance with the Marketing and Sales Dept.) • Assist Sales/Engeneering on client visit. • Fund requests, budgetting, check preparation, Operational Expenses (OPEX) Report ( In assistance with the Accounting Dept.) TELUS International Philippines Customer Service Representative - Client Administration & Resolutions Team (CART-TI) Oct. 14, 2008 - Oct. 15, 2013 • On phone Clients Assistance (Client Care) Oct. 2008 – April 2009 • Assist clients in Mobile Phones activation • Assist clients in general inquiry about their account & billing • Off Phone assistant (Client Administration & Resolutions Team CART-TI) April 2009 – Oct. 2013 • Billing dispute escalation and recalculation via Bill Rerate • Contact client to inform of result of the investigation and educate them on how to manage their account effectively • 411 Reports - Refund client due to misinformation on calling Canadian Directory Assistance • BILP - Investigation on unnecessary charges and billing issues • IVR - Suspend or activate clients account (Escalation) • Flagging & Releasing - A request from client care to flag or release clients account (Escalation) • Reserved Numbers - Investigate if a Mobility # should be released or reserved for a specific client (Escalation) JAS Leisure and Gbox Amusements Officer in Charge; Branch Manager November 2002 – Oct. 2008 G-box Amusement SM Fairview & Robinsons Novaliches • Coordinate with leaders of the company in planning for branch promotions • Implement Operational branch procedure • Manage staff schedules and payroll • Manage inventories and cashiering procedures for PC Mon and PC Time Logger Pro Edition Paco Amusement Co. Philippines Clients Relations Officer (Operations / Marketing Dept.) August 1996 - December 1997 • Prepares items inventories, assist customers in item redemption • Assist customers in item redemption Awards & Recognition • Quarter 1 Balance Performance Award - March 2009 TELUS Intl. Philippines at Client Care Dept. An award given for meeting the required goals and maintaining balance performance • Quarter 3 Unbreakable Award – October 2010 TELUS Intl. Philippines at Client Care Dept. An award given for outstanding Attendance Baleen for the quarter • February 2011 Outstanding Analyst Award – TELUS Intl. Philippines at Client Administrations & Resolutions Team. An award given for Outstanding Performance. Trainings / Seminars Attended • • TELUS International - Personal Empowerment Program TESDA - Call Center Training Program Character references • Melissa Minlay Former Manager at Telus Intl. Philippines (Clients Administration and Resolutions Team) Mobile No- • Atty. Carlo Cariño Legal Counsel / HR and Admin Head CYGNET ENERGY AND POWER ASIA INC. Mobile No- Mr. Rodney Amos Mobile Technical Director CYGNET ENERGY AND POWER ASIA INC. Mobile No- • Person to be contacted in-case of Emergency Ma. Paz Richards Batencila Mobile l. No. - Block 25 Lourdes Street, St. Mary Subdivision, Nangka Mrikina City Educational Background Elementary: Masambong Elementary School High School: Sergio Osmena Sr. High School College: Skillmaster Technology Centre / Polytechnic University of the Phils. -) Computer Technology / Bachelor of Office Administration