Mary Ann Gabion

RESUME OF GABION, MARY ANN SERVAÑEZ CUSTOMER ADVISOR II (Technical) CONTACT Gomez St. Prk. Mahidaiton, Brgy. Yangco Poblacion, Banga South Cotabato, Phillippines -- EDUCATION 2002 – 2004 Associate in Computer Science STI-Marbel College, Koronadal City 1998 – 2002 Secondary High School Notre Dame of Banga, South Cotabato AWARDS Best in Quality Support (Technical) Hello! I am a level 2 Technical Support certified Customer Advisor II with more than six years of experience. I am adept at handling the most recent operating system server-based and client-based versions and editions, Microsoft Office on-premises / Office 365 both Consumer and for Enterprise, and other software-related products. Six (6) months with Teleperformance Philippines Inc. as a CSR support for Health Insurance gave me extensive phone handling skills. Whatever company I worked for, I was adept at learning and developing my skills. Ability to provide exceptional services and competently handle customers in providing what is best for their business. Appropriate service for issues relating to company service. I dealt with a diverse range of customers from various industries. I had strong organizational, problem-solving, teamwork, and communication skills, and I could manage challenging situations over the phone and online. Sixteen (16) years of multi-tasking experience in both software and hardware (basic) computer-based jobs. Skilled in Microsoft operating systems, as well as basic hardware/software troubleshooting. Microsoft's latest product versions and applications for both consumer and business use were efficiently performed. Microsoft PS Team September 2019 Top Advocate Support (Champion) Microsoft Asia November 2018 Quality Excellence Awardee (MS Commercial) FY20 QA Awardee Sept 2019 Microsoft Post-Sales Account 3rd Quarter 2018 PROFILE PROFIENCY 8th Birth Date: Jan 1986 Nationality: Filipino Language Spoken: • Filipino-Tagalog (Native) • English (Advanced/Mastery C2) • Spanish (Beginner) CUSTOMER SERVICE SUPPORT PROBLEM SOLVING COMPLAINT HANDLING TRANSACTION PROCESSING MICROSOFT OFFICE C++ & VISUAL BASIC Agent Top Performer Convergys January 2018 CORE SKILLS AFFILIATES Leadership Awardee ✓ Efficient communication skills ✓ Interpersonal skills & abilities ✓ Minimum supervision ✓ Work under pressure ✓ Attention to detail ✓ Managing conflicting demands ✓ Team player ✓ Task priority TESDA NCII – License Passer (Computer Hardware Servicing) STI-NSTP Marbel (Ind. & Entr. Committee) April 2004 Best English Speaker & Ms. Smart STI-Marbel College, Koronadal City April 2004 Most Outstanding SK Kagawad Poblacion, Banga South Cotabato December 2003 Mr. Marc Francis Ycaro Account Manager Facebook Business (Malaysia-Based) Ms. Charlene Joy Castañeda Alumni Batch Officer & Yearbook Staff STI-Marbel College, Koronadal City 2004 STI-DCS Vice President STI-Marbel College, Koronadal City 2003 TESDA – PESFA Scholar MENTORS Zinnia L. Contreras MS Team Leader Post-Sales and DevLex TESDA Region XII, South Cotabato SEMINARS TESDA Regional Office, Koronadal City- STI Convention General Santos City February 2003 & 2004 BOS SKOLAR Seminar for the Sangguniang Kabataan Lake Sebu, South Cotabato April 2003 TP WELLCARE Supervisor Mrs. Leah D. Barrido SBTCI School Director 1|P a g e Resume of MARY ANN S GABION WORKING EXPERIENCE March 2016 - Present CSA II – Customer Advisor II (Technical Support) CONVERGYS Philippines Incorporated | CONCENTRIX Philippines Inc. SM Megamall C EDSA corner Doña Julia Vargas, Mandaluyong City 1554, Philippines ▪ Receives calls support for software and hardware issues for Australia and New Zealand customers For Business ▪ Verifies the issues and route customers to the local support department ▪ Handles both business and consumer products ▪ Creates contracts for technical support (MS Partners/MSDN/MVP members Only) ▪ Serves as licensing consultant (APAC) ▪ SME – supports/help other new colleague on their new cases received August 2015 – February 2016 CSR – WELLCARE Account (Health Insurance) TELEPERFORMANCE EDSA CENTRAL IT Center 2 United Corner, EDSA Greenfield Dist., Mandaluyong City 1554, Philippines ▪ Check medications of every member who called ▪ Makes call to members in need of help and their doctor’s office to inform if in need to about ther medications status ▪ Makes call to members pharmacy when problem of their medications occurs ▪ Assist callers about their concerns ▪ Understand, sympathize and acknowledge every member’s situation when they call for emergency cases ▪ Provides excellent service to resolve every concern of the callers Year 2013 Web 2.0 (Website Builder) Home-Based • Permits me to develop and post advertisements on websites that the Client provides. December 2011 – April 2012 Administrative Assistant Melgene Aircon Marketing & Services Koronadal City, South Cotabato, Philippines ▪ Received and make calls with clients and customers ▪ Sends weekly, monthly and annual reports to Carrier Philippines ▪ In charge of making orders of car spare parts ▪ Make monthly and annual reports of the salary of employees ▪ Computes expenses for customer bills and payments ▪ Manage the inventory of air-con stocks ▪ Schedules technicians’ daily transactions along the city and towns. ▪ Makes invoices and purchase orders of units and parts ▪ Manage the recording of all air-con units in the car being repaired ▪ Organizes the daily records of all transactions made. December 2011 – March 2013 Data Encoder (Part-Time) DPWH Region XII Koronadal City, South Cotabato, Philippines ▪ Manages the encoding, validation and error checking in LBP form ▪ Maintains the accuracy and speed to cope up the target of 500 – 1000 individual data 2|P a g e Resume of MARY ANN S GABION February 2011 – September 2011 Basic Computer Trainer DepED ALS Program Polomolok, South Cotabato, Philippines ▪ Teach students about the all basic and command functions of the computer. ▪ Provides indept information, familiarization and uses of Microsoft Office tools August 2008 – February 2010 Instructor/PC Trainer (Friday & Saturday classes) DepED Alternative Learning System Polomolok, South Cotabato, Philippines ▪ Teach student about the hardware and software functions. ▪ Acting registrar facilitating new enrollees ▪ Computes and balance monthly income and expenses. ▪ Manage the daily reports and record updates ▪ Facilitates programs and certificate during graduation PUBLIC SERVICE August 2003 – October 2007 SK Secretary Poblacion Banga, South Cotabato, Philippines ▪ Records minutes of meeting and update action items every session. ▪ Proofread resolutions and endorsed to SK Chairman ▪ Assists SK Chairman for such project documentation proposals ▪ Participate in any SK public service 3|P a g e