Mary Ann Candelaria

Mary Ann Candelaria VIRTUAL ASSISTANT SCHOOLS ATTENDED SUMMARY UNIVERISTY OF RIZAL SYSTEM-RIZAL Computer Secretarial | June- EAGER TO LEVERAGE EXPERTISE IN DYNAMIC ENVIRONMENTS AND CONTRIBUTE TO ACHIEVING ORGANIZATIONAL GOALS. ADEPT AT ADAPTING TO NEW CHALLENGES AND COMMITTED TO CONTINUOUS LEARNING AND PROFESSIONAL GROWTH. SEEKING OPPORTUNITIES THAT WILL ALLOW FOR THE APPLICATION OF SKILLS IN SALES, ADMINISTRATION, AND CUSTOMER SERVICE, WHILE FOSTERING A COLLABORATIVE AND SUPPORTIVE WORK ENVIRONMENT. SKILLS AND EXPERTISE Effective communication skills Problem-solving abilities Team collaboration Time management Adaptability and flexibility Attention to detail MS Office (Word, Excel, PowerPoint, Outlook) Familiarity with project management tools Strong organizational skills CONTACT ME AT:-- maryanncandelaria Address: Darangan,Binangonan, Rizal. Philippines, 1940 VMNHS- RIZAL High School | June 2004 - 2008 WORK EXPERIENCED CUSTOMER SERVICE REPRESENTATIVECALL CENTER AGENT Pasig City | Feb 21, 2021 - Present Answer incoming calls Review attorney-submitted documents before sending itemized statements Navigate effectively Prioritize workload to complete tasks efficiently and meet deadlines Documents All the information I got from our patients. Document patient information Correct insurance errors from facilities or hospitals Send accounts to back office for error review Continuously update skills and knowledge to adapt to changes in industry standards and technology. Engage in regular training sessions to enhance professional development and improve efficiency. Maintain confidentiality and handle sensitive information with care and discretion. WORK EXPERIENCED WORK EXPERIENCED SALES ASSOCIATES ASSISTANT MANAGER La Moda | Doha Qatar April 2015 - January 2017 Resolved guest concerns and complaints in order to maintain a positive atmosphere. Responsible in supporting the quarterly statement of profit and loss. Maintained the cleanliness of Showroom Oversee inventory control, ordering, Quality Control Collaborated with team members to improve customer service strategies and enhance overall store performance. Assisted in training new staff, providing guidance and support to help them integrate smoothly into their roles. Conducted regular audits of inventory and financial records, identifying discrepancies and implementing corrective measures. Developed and implemented promotional events to attract new customers and retain existing ones, contributing to the store's growth and success. Engaged with customers to gather feedback and insights, using this information to further enhance the shopping experience. SALES ASSOCIATES La Moda | Doha Qatar January 2010 - March 2015 w Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information Resolved guest concerns and complaints in order to maintain a positive atmosphere. Responsible in supporting the quarterly statement of profit and loss. Maintained the cleanliness of Showroom Oversee inventory control, ordering, Quality Control Collaborated with team members to improve customer service strategies and enhance overall store performance. Assisted in training new staff, providing guidance and support to help them integrate smoothly into their roles. Conducted regular audits of inventory and financial records, identifying discrepancies and implementing corrective measures. Developed and implemented promotional events to attract new customers and retain existing ones, contributing to the store's growth and success. Resolved guest concerns and complaints in order to maintain a positive atmosphere. Responsible in supporting the quarterly statement of profit and loss. Maintained the cleanliness of Showroom Oversee inventory control, ordering, Quality Control Collaborated with team members to improve customer service strategies and enhance overall store performance. Assisted in training new staff, providing guidance and support to help them integrate smoothly into their roles. Conducted regular audits of inventory and financial records, identifying discrepancies and implementing corrective measures. Developed and implemented promotional events to attract new customers and retain existing ones, contributing to the store's growth and success. Engaged with customers to gather feedback and insights, using this information to further enhance the shopping experience. Discussed to Managers and Heads about the Monthly Sales Utilized technology and software tools to streamline operations and improve efficiency. Fostered a collaborative and positive workplace culture, encouraging open communication and teamwork among staff. . n Yateem Optician | Doha Qatar February 2017- October 2019 ith An