Mary Ann Bautista

Mary Ann Bautista Customer Service Representative Contact Phone - Email-Address 151 Violet St. Pingkian Village, brgy. Pasong Tamo QC Education • Proven record of reliability and responsibility • Remains calm and professional throughout critical incidents • Possess sensitivity to meeting diverse needs in various situations • Develop rapport with clients/customers. • Relates well to people from variety of cultures • Maintained customer/clients confidential files. • I am seeking a position as sales associate with a fast-growing company. • To excel in this field with hard work, perseverance and dedication. Experience 2012 - 2014 Shore Solutions - Greenfield District Customer Service Representative - Food Delivery • Assisting guest in placing order over the phone • Checking available items and re-routing the orders to store that can cater the order • Data entry • Emailing guest for bulk orders • Communicate with native language • Upselling Professional Caregiver 2014 - 2016 Wrne Solution - Quezon City St. Agustin School of Nursing Chat Support - Sales Account 2011 - 2013 2005 - 2008 Hotel and Restaurant Management University of Baguio Expertise Leadesrhip and management Data Entry Customer support Emails and Voice support Data Analysis Loan and Sales Processes Reference Leslie Ann Yap Phone: - Shore Solutions Roma Jane Salazar Phone: - Teleperformance Kimberly Rose Garza Phone: - IntouchCx • Chat support agent • Sending message to guest informing them the promo that is available online • Replying multiple messages • Processing payment via payment link 2018 - 2020 Teleperformance - Rockwell Business Center Customer Service Representative - Financial Account • Assisting guest in reference with their loan application • Checking information and requesting documents for loan application • Checking eligibility and approving loans • Email and Outbound calls are being done if they are some information needs to be verified. • Making sure that all details and documents are validated before approval • Data Entry 2020 - Present IntouchCX - Cyberpark Tower 1, Cubao Customer Service Support - Retail account • Assisting guest in placing an order over the phone • Data Entry • Providing available items and promo that are available • Checking tracking for each parcel • Order placing over the phone • Doing emails and inbound calls • Providing resolution for customer complaints • Upselling • Assisting guest in checking there order and statuses