Mary Ann Bangoyna

MARY ANN BANGOYNA CUSTOMER SERVICE REPRESENTATIVE PERSONAL PROFILE I'm an experienced customer service representative with years of work histories in assisting customers over the phone and both live chat and email channels. I also have a year of working as an Administrative staff. Additional to all these, I accumulated more than 2 years working experience as an English Online Teacher in two different companies. WORK HISTORY English Online Teacher NATIVE CAMP, 2018-PRESENT (HOME BASED) - Helps Japanese students to learn the English language - Delivers grammar, pronunciation, reading an speaking lessons - Facilitates free talking sessions - Facilitates TOIEC lessons - Sends out memos to students after every class for review HIGHLIGHTED SKILLS purposes - Complaint Resolution English Online Teacher - Excellent Communication Skills - written and oral - Troubleshooting (mobile phone and home appliances) - 4.93 Student Satisfaction Rating (5.0 as the highest score) ABC360,- (HOME BASED) - Helped Chinese students to learn the English language - Service and Support Administrative Tasks - Delivered grammar, pronunciation and speaking lessons - Strong Work Ethics - Facilitated free talking sessions - Multitasking - Facilitated assessments to show student's progress - Sent out memos as evaluations and for monitoring purposes - Encoding on databases - Basic knowledge in MS Office and Google Drive - One on one tutorial skills Customer Service Representative/ Tech Support TRANSCOM WORLDWIDE PHILS.,- (PASIG CITY) CONTACT INFORMATION Mobile Phone Number:- Home: - SAMSUNG PHILIPPINES ACCOUNT - Assisted and resolved customer concerns over the phone - Resolved and answered 20-40 emails a day - Assisted customers through the live chat channel (5 windows at most and simultaneously) Email:- - Assisted the company on major promotions Address: Blk. 56 Lot 13 Duhat Street, Brgy. Rizal, Makati - Chat and Email Agent awardee for a couple of months City CUSTOMER SERVICE REPRESENTATIVE SAMSUNG ELECTRONICS PHILIPPINES SERVICE EDUCATIONAL ATTAINMENT TERTIARY EDUCATION Divine Word College of Legazpi Old Albay, Legazpi City Business Administration Major in Marketing Year Graduated: May 2008 MARKETING DEPARTMENT (TAGUIG CITY) - Assisted and resolved customer concerns over the phone - Answered email inquiries from customers (average of 15-20 emails a day) - Provided proper recommendations to the concerns of customers to meet demands and compensate inconveniences that they experienced SECONDARY EDUCATION - Monitored Key Performance Index (KPIs) Bicol University College of Education Laboratory High School - Agent of the Month awardee for a couple of months Daraga, Albay- PRIMARY EDUCATION Bicol University College of Education Laboratory School Sales Representative ETELECARE GLOBAL SOLUTIONS,- (MAKATI) Daraga, Albay- - Addressed sales concerns of Sprint Nextel customers - Offered mobile phone and plan upgrades - Provided solutions to customer inquiries and issues over the phone