Mary Angeline Aspacio

 MARY ANGELINE DIAZ ASPACIO Simala, Sibonga, Cebu (-- Job Objectives: It is my endeavor to establish a career in an outstanding institution as a Customer Service Representative Personal Information: Provincial Address:Simala, Sibonga, CebuHeight:5’1” Date of Birth:March 11, 1986Weight:102 lbs Place of Birth:Sibonga, CebuFather:Socrates Felix C. Aspacio Age:31 y.o.Occupation:Seaman Sex:FemaleMother:Ma. Lucilyn I. Diaz Citizenship:FilipinoOccupation:Housekeeper Civil Status:SingleLanguage Spoken: English, Filipino Religion:Roman Catholic Skills: Good Communication and Speaking Skills, Leadership Skills, good customer service skills (friendly, courteous and helpful) COMPUTER SKILLS Medical, Legal Transcriptionist Microsoft Office Suite (Word,Excel,Powerpoint) QUALIFICATIONS: Educational Attainment Graduate Program: LLB University of San Carlos College of Law 2013 - present College:Cebu Normal University Bachelor of Science in Nursing Osmeña Boulevard, Cebu City- Secondary:University of the Philippines High School Gorordo Avenue, Lahug, Cebu City- Elementary:Simala Elementary School Simala, Sibonga, Cebu Class Valedictorian- Social and Academic Affiliations PNA Member UP High School Alumni UP USERs Club UP Stargazers Society CNU Statistical Society Member CNU Scholars Society Member WORK EXPERIENCES: Online Nurse Freelancer Family Medical Center Inc. through Upwork.com May 12, 2015 – February 15, 2017 Customer Service Associate Convergys Phils. TGU Bldg. , J.M. Del Mar Ave., IT Park Lahug Cebu City February 7, 2011 – present Previous Job Description: Sales Chat Support Agent for a company that handles Cable, Phone, and Internet services for 9 months and then transferred as a Voice Technical and Billing Representative within the same account. Associate Wipro BPO Philippines Ltd., Inc June 2009 – May 2010 Previous Job Description: Inbound Credit and Collections Specialist: >manages all delinquent accounts for the purpose of collecting past-due balances. > Evaluates quality of accounts receivable and assigns risk factors by generating reports and conducting credit reviews. > Initiate credits and adjustments to customer accounts within company policy limits. >Identify accounts requiring collection agency or legal action and coordinate collections with third party agencies > Assesses credit practices and recommends changes in procedures and policies Customer Service Associate (1) ETelecare Global Solutions, J.M. Del Mar Ave., IT Park Lahug Cebu City February 4, 2008 – April 15, 2009 Previous Job Description: Worked for 9 months for one of the biggest telecommunications company in the US as a Customer Service Representative in the General Billing queue and handle customer assistance in regards to billing and product inquiries for their cellphone service. We are also enabled to do product up selling or maximizing in the said department. After previous account closed, was transferred to another account which handles VoIP services within the same company as a retention agent in the Account Management Department. Part of my responsibility was to retain customers via inbound calls and/or correspondence. We also identify reasons for customer dissatisfaction and/ or discontinuance requests in a timely manner and meet all said reasons. Company Nurse Lucky Tableware Factory Inc., Maguikay, Mandaue City October 12 – December 28, 2007 SK Chairman Brgy. Simala, Sibonga, Cebu 2002 - 2007 Seminars, Workshops, and Trainings Attended: Seminar on Good Governance and Leadership Training Workshop Hotel de Mercedes, Guadalupe, Cebu City March 15, 2005 Lecture Seminar on Responsible Campus Journalism by The Regional Schools PressConference Siliman University Dumaguete City September 18-20, 1998 Cebu Province Delegate Campus Journalism Seminar by the The National Schools PressConference Ilagan, Isabela October 21-23, 1998 Region VII Delegate Character References: Mr. Regie Alovera Process Trainor – Convergys Phils- Ms. Aiza Putian Erosa Customer Service Associate – Accenture - Mr. Jeffrey Bacsa Team Leader – eTelecare Global Solutions-