Marvin Placino

MARVIN PLACINO Executive Assistant mavplacino @gmail.com Bulacan, Philippines- ABOUT ME Detail-oriented Executive Assistant with 5 years of Team Leader experience in the BPO industry. Skilled in in-depth research, data analysis, inbox, calendar and travel management. Proven ability to manage complex projects, prioritize tasks, and solve problems efficiently. Experienced in leading teams of 8-25 agents across Telecommunications and Financial Technology accounts, handling Voice, Written, LEGR, Chat, and Tier 3 escalations. Known for strong organizational skills, multitasking, and driving operational excellence. WORK Athena Executive Assistant June 2024 Present ● ● ● ● ● ● ● Managed executive calendars, meetings, and travel logistics, ensuring seamless scheduling and detailed itineraries for the CEO and his family. Led vendor management for machinery and equipment: Researched, sourced vendors specializing in lapidary tools, parts, and industrial services to align with production goals. Optimized manufacturing recruitment: Authored job descriptions, vetted candidates, and shortlisted top talent. Analyzed competitor compensation to refine wage/benefit strategies. Competitive Market Analysis: Analyzed competitors’ pricing, sales channels, and products to guide procurement and product strategies. Spearheaded market expansion initiatives: Led end-to-end recruitment projects to hire document translators and technical drawing specialists, enabling the development of multilingual product plans and precise machinery schematics for global market entry. Spearheaded household management: Coordinated home maintenance, repairs, seasonal upkeep, and cost-effective vendor sourcing for appliances (lighting, HVAC, printers, etc), Executive & Personal Support Coordination: Streamlined administrative tasks by coordinating professional obligations and family logistics. Ensured alignment between executive priorities and household needs through research and strategic planning. Taskus Team Leader APR 2021 MAY 2024 ● ● ● ● ● ● Scoped and managed client projects, conducted trainings for new hire, sent process recommendations and updates to clients. Conducted onboarding trainings for new hires and communicated process recommendations and updates to clients. Delivered insightful business reviews to clients and senior management. Conducted final interviews for prospective team members, ensuring alignment with organizational goals and values. Facilitated the training and development of team members through regular huddles, coaching, and mentoring sessions. Monitored and managed individual performance, focusing on key metrics such as SLA, NPS, QA, AHT, productivity, and schedule adherence. Implemented strategic initiatives to enhance agent performance and addressed any HR-related issues proactively. Generated detailed reports on team performance and meticulously documented feedback for continuous improvement efforts. SEP 2018 JUN 2020 TELEPERFORMANCE (Vertis North, Quezon City) Operations Supervisor Delivered comprehensive Up Trainings to all agents to ensure proficiency in client updates. Participated in client meetings, facilitating seamless process and communication. Identified areas for performance improvement and provided targeted coaching to agents. Managed escalated calls from CSR's, assessing suitability for handling complex customer inquiries. Generated reports on top and bottom performers, cross-referencing with overall metrics for the account/program. Oversaw retention, attrition, and account-specific Key Performance Indicators (KPIs). Conducted daily call monitoring and offered constructive feedback to optimize performance. ● ● ● ● ● ● ● MAR 2016 MAY 2018 SUGAR ARTS SWEETS (Abu Dhabi,UAE) 03/2016 - 05/2018 Shop Manager ● ● ● ● ● ● EDUCATION 2009 - 2011 Oversaw daily operations and production across the main shop, satellite branches, and kiosks or events, assigning tasks and staff to each department or field. Managed purchase requests and procurement needs for the shop and branches. Generated comprehensive sales and inventory reports for each branch, kiosk, or exhibit, handling sales deposits and other banking transactions. Contributed to candy production as a Candy Chef, ensuring quality handmade candies and lollipops. Conducted cashiering duties, efficiently processing customer orders through POS systems. Strategically set up and merchandised products for exhibits and kiosks to optimize sales opportunities. ACLC MEYCAUAYAN Business Office and Information Services EXPERTISE AND TOOLS PROFICIENCY Calendar and Scheduling Tools: Microsoft Outlook, Google Calendar Note-Taking and Organization Tools: Fireflies, Otter.ai & Zoom. Communication and Collaboration Tools: Slack, Gmail and Gchat, Twilio, Myfaxcentral, OpenPhone, Zoom Phone Video Recording and Sharing Tools: Loom, Zoom and Google meets. Task and Project Management Tools: Trello, Asana and Notion Research and Data Analysis Tools Microsoft Excel, Google Sheets, Looker, Power BI, Gform Travel and Itinerary Management Tools: TripAdvisor, Google Flights, Airbnb, Kayak, Skyscanner, Google Travel, Google Maps Email Management Tools: Microsoft Outlook, Gmail AI Tools: ChatGPT, Perplexity, Deepseek, Gemini, Human Loop Customer Support and Client Management Tools: Zendesk, Galileo Client Portal, Galileo CST, Five9, Admin, Penny Document and File Management Tools: Google Docs, Google Sheets, Google Slides, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Send safely