Detail-oriented Executive Assistant with 5 years of Team Leader experience in the BPO industry. Skilled in in-depth
research, data analysis, inbox, calendar and travel management. Proven ability to manage complex projects,
prioritize tasks, and solve problems efficiently. Experienced in leading teams of 8-25 agents across
Telecommunications and Financial Technology accounts, handling Voice, Written, LEGR, Chat, and Tier 3
escalations. Known for strong organizational skills, multitasking, and driving operational excellence.