Marvin Fernandez

 ABOUT ME Highly motivated Associate with more than six years of customer service driven to consistently provide the best customer experience CONTACT INFO - - Mandaluyong City CORE COMPETENCIES Effective Communication Issue Resolution Accuracy Organization MS Office LANGUAGES Filipino English Spanish MARVIN D. FERNANDEZ WORK EXPERIENCE Customer Service Representative, Spanish Unifin Inc. - Manila Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment. Resolve service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expediting correction or adjustment, follow up to ensure resolution. Specialist 2, Order Management Vertiv (Singapore) Holdings PTE LTD – ROHQ – May 2014 to January 2020, Mandaluyong City Processes all single-phase and 3 Phase UPS orders from region assignment within the required turnaround time of not exceeding 24 hours Provides pricing, availability and order status to Sales Offices & direct customers Responds to customer queries and raises issues to responsible teams to ensure efficient conflict resolution ACHIEVEMENTS AND AWARDS Excellence Award for Q1 2019 – Vertiv (Singapore) Holdings PTE LTD – ROHQ Perfect Attendance for FY 2019 – Vertiv (Singapore) Holdings PTE LTD – ROHQ Yellow Belt – Lean Six Sigma EDUCATION HACDE Spanish Language Center (E-Spañol Plus) – Muntinlupa City Intensive Spanish Language Course (Intermediate level) June– August 2020 University of Makati Bachelor of Science in Marketing Management - CHARACTER REFERENCE Available upon request.