Marvin Fernandez

Highly motivated Associate with more than six years of customer service driven to consistently provide the best customer experience.

With work experience:  

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
• Resolve service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expediting correction or adjustment, follow up to ensure resolution.
• With brief leadership background.