Marvin Faderogao

MARVIN FADEROGAO CARRER SUMMARY With seven years of experience in the telecom sector and virtual help, this results-oriented and customer focused professional specializes in providing outstanding customer service and increasing sales. competent in managing a large number of client inquiries, addressing challenging issues, and fostering enduring bonds with clients to guarantee their happiness and loyalty. a track record of successfully upselling and cross-selling insurance products while working as a virtual assistant, showcasing a thorough comprehension of client needs and powerful communication abilities. devoted to reaching and surpassing performance goals, skilled at multitasking, solving problems, and adjusting to a variety of client profiles. EDUCATION SKILLS San Roque Central Elementary School Buhangin Davao City- Customer Service Customer Sales Video Editing Davao City National High School F. Torres St. Davao City (JHS-SHS- (SHS- Holy Cross of Davao College 14-B Sta. Ana Ave, Poblacion District, Davao City Bachelor of Computer Engineering- EXPERIENCE TOOLS THE LAUNCHPAD SalesForce Quick Dialer Google Sheet Avaya ASR CRM CUSTOMER SALES REPRESENTATIVE May 2018- January 2022 Assisted call-in customers with questions and orders. Built strong relationships with clients through attentive service, leading to repeat business and referrals. Improved sales revenue with effective communication of product features, benefits, and promotions. MARVIN FADEROGAO EXPERIENCE VXI GLOBAL SERVICES SUTHERLAND GLOBAL SERVICES CUSTOMER SERVICE REPRESENTATIVE CUSTOMER SERVICE REPRESENTATIVE March 2022- March 2023 March 2023- November 2024 Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Developed strong product knowledge to provide informed recommendations