Marvels Elelegwu

ME Marvels E. Elelegwu- Professional summary - Personable business development professional bringing successful years Canterbury, Kent career in management roles within large and fast-paced environments. Creative solutions architect with real-time problem-solving flexibility. Skills Work history 7ven Oaks Limited - Business Analyst| Project Co-ordinator Remote, London 04/2023 - Current ● Collaborated with the Senior Business Analyst, Platform Senior Manager, and internal/external stakeholders to capture user stories and understand business objectives. ● Served as a point of contact for the relationship between business and the development ● Conducted requirements gathering and analysis, including As-is and To-be process mapping. ● Reviewed product utilization processes and developed optimization strategies. ● Generated business intelligence reports to inform strategic decisionmaking. ● Experienced Salesforce, SAP, Genesys, Nice Workstation, Sharepoint, Power BI, Jira, Trello, SQL ● Good communication and engagement skills ● Good organisational skill and self motivation ● B2B and B2C ● Business Process Mapping ● Predictive Modeling ● Agile and Scrum Environments ● Process development ● Operations analysis ● High-value project management ● Organised and efficient ● Utilized data visualization techniques to present and explain complex data sets. ● Improved business direction by prioritizing business requirements, engaging stakeholders and implementing changes based on feedback. ● Collaborated with project teams in gathering user requirements and developing project plans. ● Enhanced project transparency and accountability with rigorous evaluation and record-keeping. ● Maximised communication and transparency between clients, internal departments and stakeholders. Arvato Bertelsmann - Customer Service Advisor Remote 01/2023 - 04/2023 Education 2022 Udemy Online Management- Leadership, Negotiating, Assertiveness 2021 Lagos Business School Lagos Business Improvement Methodologies ● Responded to customer's queries about UK Government's Energy Support Schemes (Energy Bill Support Schemes Alternative Funding, 12/2020 International Business management Alternative Fuel Payment, Non Domestic Alternative Fuel Payments) Berlin on behalf of the Depart of Business energy and industrial Strategy-BEIS Diploma of Higher Education: ● Supported large volume of customers daily with positive attitude and International Business management focus on customer satisfaction in resolving application challenges using CRM tools like Salesforce and Genesys ● Participated in team projects, demonstrating an ability to work collaboratively and effectively ● Performed duties in accordance with GDPR applicable standards, policies and regulatory guidelines to promote data protection 2020 International Business Management Institute Berlin, Germany Mini-MBA: International Business Management Freelance - Business Development Administrator Canterbury 09/2022 - 01/2023 ● Expertly managed sales lifecycles, from lead generation through to contract negotiations and closings. ● Identified prospect needs and offered appropriate products and services. 2020 International Business Management Institute Berlin, Germany Essential Management Skills International Business ● Coached team to build client relationships and exceed sales targets. ● Applied stakeholder management expertise to serve as primary interface between business and clients. ● Stored confidential information safely and securely in line with company protocol. ● Improved data consistency by identifying and eliminating inaccuracies. Gabsdan Ventures - Business Support Manager 09/2019 - 08/2022 ● Troubleshot complex operational issues by diagnosing root causes and devising effective solutions. ● Managed revenue models, process flows, operations support and customer engagement strategies. ● Led cross-functional teams to identify process bottlenecks and implement process improvements, resulting in a 20% increase in operational efficiency. ● Developed and implemented standardised procedures and workflows, resulting in improved consistency and reduced errors. Gabsdan Ventures - Supply and logistics coordinator 05/2016 - 08/2019 ● Spearheaded new projects and devised strategies to enhance sales, resulting in maximum profitability. ● Communicated with carriers, shipping lines and external haulage contractors. ● Kept appropriate inventory levels by optimising availability against warehouse space. ● Oversaw recording and timely dispatch of loads. ● Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements. 2020 Udemy Quality Management For Business Excellence ● Liaised with internal departments to coordinate smooth running of material and personnel logistics. ● Built and nurtured relationships with key community and industry figures to increase engagement with active travel schemes.