Accomplished business development professional with a robust background in management roles within fast-paced environments. Notably, my current position at 7ven Oaks Limited as a Business Analyst and Project Coordinator showcases my ability to collaborate with senior stakeholders, conduct thorough requirements analysis, and enhance project transparency. I've successfully implemented optimization strategies, generated business intelligence reports, and prioritized business requirements, contributing to improved business direction.
Previously, at Arvato Bertelsmann, I excelled as a Customer Service Advisor, responding to customer queries and supporting large volumes daily. My expertise in Salesforce and Genesys, coupled with a positive attitude, ensured customer satisfaction and effective resolution of application challenges. I've demonstrated excellent team collaboration and adherence to GDPR standards, contributing to data protection.
As a Freelance Business Development Administrator, I managed sales lifecycles, coached teams, and improved data consistency, showcasing my stakeholder management and organizational skills. Earlier, at Gabsdan Ventures, I served as a Business Support Manager and Supply and Logistics Coordinator, troubleshooting operational issues, leading cross-functional teams, and spearheading projects.
Proficient in Salesforce, SAP, Genesys, Nice Workstation, and more, I bring a wealth of experience in agile environments, predictive modeling, and high-value project management. My commitment to transparent communication, strategic problem-solving, and operational efficiency sets me apart in the field of business development.