Marvelous Asiana

MARVELOUS ASIANA Customer Service- - Abuja, Nigeria Highly skilled and results-driven Customer Service professional with over 4 years of experience in managing customer inquiries and providing exceptional service. Demonstrated ability to maintain a customer satisfaction rating of 95% by resolving complex issues in a timely and effective manner. Proficient in handling over 100 customer inquiries per day through phone, email, and chat channels. Adept in using customer service software such as Intercom, Zendesk, and Salesforce. Looking to leverage my expertise to contribute to a dynamic customer-focused team. Experience Customer Support Supervisor | Zircon Foodway | Nigeria ∑ ∑ Developed and implemented data-driven strategies to prioritize organizational goals amidst competing interests and objectives, ensuring alignment with overarching business objectives. Handled technical issues, and reported requests and issues to management. Customer Support Agent | Jumia | Nigeria ∑ ∑ ∑ ∑ ∑ May 2019 - Feb 2020 Promptly responded to customer queries via email, live chat, and phone. Liaised with colleagues or managers to find the best solutions to customers’ issues. Obtained and shared customer feedback with colleagues and other departments so that products and services could be improved. Education University of Benin (UNIBEN), Benin-City. Edo State, Nigeria ∑ April 2020 - Jun 2021 Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing assistance via phone, email, or in-person meetings. Build strong relationships with clients by establishing rapport, understanding their requirements, and offering personalized solutions. Developed and sustained long-standing relationships with company-approved vendors. Customer Service Agent | Amazon | USA ∑ ∑ ∑ Aug 2022 - Jan 2023 Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution. Processed orders, forms, applications and requests. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Vendor Manager | eScribes | USA ∑ Jun 2023 - Jan 2024 Bachelor of Science, (Hons) Public Administration (Second Class Division) Skills Slack Whale Intercom Blockchain Microsoft Excel Problem-solving Communication Skills Empathy and Patience Confidentiality and Integrity Conflict Resolution