Marvellous Nneoma John

JOHN MARVELLOUS NNEOMA-- -  Lagos, Nigeria. PROFESSIONAL SUMMARY Versatile and proactive professional with hands-on experience in customer support, virtual assistance, and retail sales management. Known for prioritizing business goals, delivering exceptional client service, and efficiently managing administrative tasks. Committed to driving customer satisfaction and operational efficiency in dynamic environments CORE COMPETENCIES Customer Support & Complaint Resolution CRM Tools & VoIP Software Email & Calendar Management Travel Coordination & Appointment Setting Sales Tracking & Reporting Cold Calling & Lead Generation Data Entry & Research Microsoft Office & Google Suite Social Media Management Confidentiality & Time Management EXPERIENCE Retails sales manager​ ​ ​ ​ ​ ​ ​ ​ ​ Customer support Confidence Enterprises​ ​ ​ ​ ​ ​ ​ ​ ​ ●​ Developed and implemented sales strategies to improve overall performance ●​ Analyzed sales data to identify growth opportunities and trends ●​ Ensured a well-organized and customer-friendly store environment ●​ Provided prompt and professional support to resolve customer issues ​ 2020-Present ​ ​ Hybrid Virtual Assistant Intern​ ​ ​ ​ ​ ​ ​ Digital witch support community ​ ​ ​ ​ ​ ​ ​ ●​ Managed executive calendars, appointments, and emails ●​ Coordinated travel logistics for clients and team members ●​ Conducted market research and prepared reports ●​ Provided timely customer service support and document preparation ​September-November 2024 ​ ​ Remote Customer Support​ ​ ​ ​ ​ ​ ​ ​ ​ Harkuna Matarta Grills​ ​ ​ ​ ​ ​ ​ ​ ●​ Delivered front-line support and maintained positive client relationships ●​ Handled order processing, inventory tracking, and stock control ●​ Contributed to marketing efforts and created social media content ●​ Resolved customer complaints and ensured satisfaction ​ ​ ​ ​ May-July2024 ​ On-site EDUCATION Ideal group of schools​ High school(WAEC) ​ ​ ​ ​ ​ ​ 2010 – 2016 The Polytechnic Ibadan​ ​ ​ ​ ​ National Diploma in Science Laboratory Technology 3.35/4.00 Cgpa ​ ​ ​ ​ ​ 2021 – 2023 ​ ​ ​ ​ ​ Sept-Oct 2024 CERTIFICATION Digital Witch Support​ In-demand IT skills ​ ​ ​ ​ ​ ​ ​