Marvellous Nneoma John

I am Marvellous John, a passionate Customer Support Specialist and Executive Virtual Assistant. I help businesses build lasting relationships with their customers by delivering timely, empathetic, and effective support. With a blend of empathy and the right tools, I turn customer experiences into brand loyalty.

I understand the importance of providing exceptional customer support as I have been a customer for most of my life and have worked as a Customer Support Specialist for over three years with multiple companies to effectively handle complaints and inquiries with empathy and professionalism, building trust and strong relationship with customers.

I have experience handling a wide variety of tasks, including attending to and closing tickets, managing communication through Saas softwares, addressing inquiries, resolving issues, escalating issues while ensuring a positive experience, scheduling appointments, turning the customers interaction into the FAQ in the CRM system, data entry,managing calendars, scheduling appointments, cold calling and email marketing, organizing emails, document preparation, research.

I am no stranger to the use of Google suite, Ms office, CRM software (Hubspot, Freshdesk, Intercom, Zendesk), teamviewer, anydesk, Log me In, slack, trello, Asana, picktime, VoIP softwares to effectively manage tasks and collaborate seamlessly with the team.

I am ready to go above and beyond for your business success.