Martins Ifeanyi

MARTINS IFEANYI EXECUTIVE VIRTUAL ASSISTANT NIGERIAN | 40 Akodu street, Lagos, Nigeria | --| Linkedin SUMMARY ● Experienced Virtual Assistant skilled in Customer Support, Lead Generation, and Data Entry, with a strong focus on efficiency and accuracy. ● Proficient in CRM tools and automation, streamlining workflows, managing client inquiries, and optimizing administrative tasks. ● Expert in lead generation through research and outreach, ensuring high-quality prospects to support business growth. ● Strong multitasker and communicator, dedicated to delivering exceptional customer experiences in dynamic, remote environments. EDUCATION Nnamdi Azikiwe University –Awka, Nigeria BMLS- Medical Laboratory Science November 2015 – May 2021 WORK EXPERIENCE Customer Support Officer January 2024 - Present Next Generation Gadgets –Lagos, Nigeria ● Provided top-tier customer support, assisting 100+ customers daily with orders, troubleshooting, and product guidance, achieving a 98% satisfaction rate. ● Boosted sales and retention by offering accurate product details, upselling opportunities (+15%), and feature comparisons, leading to a 20% increase in customer retention. ● Enhanced user experience by resolving 90% of technical issues on the first interaction and improving installation success rates by 30%, reducing product return rates by 12%. Customer Support Officer February 2023 - November 2023 Havana Specialist Hospital – Lagos, Nigeria ● Assisted 50+ patients daily with inquiries on hospital services, procedures, and billing, ensuring 97% satisfaction through clear and responsive support.. ● Resolved patient concerns efficiently, coordinating with medical staff to reduce resolution time by 25%, strengthening trust and service quality. ● Enhanced patient experience by collecting feedback, improving communication compliance (100%), and streamlining billing, increasing satisfaction scores by 15%. Data Entry Officer April 2022 - January 2023 Capital Security – Lagos, Nigeria ● Maintained and updated daily sales records, ensuring 100% accuracy in data entry and contributing to streamlined financial reporting. ● Organized and secured client data post-payment, improving data retrieval efficiency by 25% through a streamlined reference system. ● Collaborated with clients and internal teams to resolve payment issues and schedule services, reducing delays by 30% and enhancing onboarding speed by 20%. Scheduler/Appointment Setter February 2022 - November 2022 Rhesus Care Medical Laboratory and Diagnostic Centre-Awka, Nigeria ● Managed inbound and outbound calls to schedule, confirm, or reschedule patient appointments for various diagnostic tests and lab procedures. ● Coordinated appointment calendars for multiple healthcare professionals and lab technicians to optimize workflow and reduce patient wait times. ● Verified patient information, test requirements, and insurance details prior to appointment scheduling to ensure smooth service delivery. ● Provided pre-appointment instructions to patients (e.g., fasting requirements, specimen collection procedures) based on test type. ● Utilized Electronic Medical Records (EMR) systems and scheduling software to input, update, and retrieve patient data accurately. VOLUNTEER ACTIVITIES MyMedGlobal (Data Entry Specialist) March 2025 - Present ● Enter and update large volumes of healthcare-related data with accuracy and consistency, ensuring compliance with data protection standards. ● Collaborate with internal teams to verify and correct discrepancies, supporting data integrity and operational accuracy SKILLS ● Proficient in Microsoft 365 ● Familiar with CRM software ● Knowledge of project management tools ● ● Strong written and verbal communication ● Skilled in testing scenarios and handling complaints ● Appointment scheduling and calendar management ● Detail-oriented and highly organized ● Sales support ● Good use of AthenaHealth software INTERESTS ● Nature & Wildlife ● Tech trends and ● Customer satisfaction Conservation remote work culture and user experience LANGUAGES Igbo- Native ● English - Expert ● Spanish- Beginner