Martina Willis
Customer Support Agent
Personable and goal oriented customer support agent with 2+ years experience in delivering excellent customer service. Proficient in
Microsoft Office and Zendesk
EDUCATION--
High School Diploma
Hampton School
09/2013 - 06/2018,
Ocho Rios, Jamaica
WORK EXPERIENCE
live:martinawillis05
SKILLS
Customer Support Agent
Influx Americas
10/2021 - 04/2023,
A business process outsourcing company.
Communication
Achievements/Tasks
Communicate effectively via email with customers.
Diagnose and solve the customer's’ problems.
Leadership
Customer Service
Customer Support Agent
IBEX Global
Teamwork
09/2020 - 09/2021,
A business process outsourcing company.
Zendesk
Achievements/Tasks
Microsoft Office
Answer inbound calls.
Assess customer’s needs and guide the customer accordingly.
Escalate customer issues appropriately and correctly.
LANGUAGES
English
Full Professional Proficiency
French
ORGANIZATIONS
Circle K International (12/2021 - Present)
Limited Working Proficiency
Optimist Club (09/2018 - 06/2019)
INTERESTS
CERTIFICATES
Culinary Arts
Volunteerism
Travel
NCTVET Certificate (10/2019 - 11/2019)
Certifies that I have demonstrated competency as a customer service representative.
Jamaica
