Martin Luther

Martin Luther IT Support --Kenyan  www.linkedin.com/in/martin-luther- SUMMARY Resourceful and detail-oriented IT Support Specialist with 2 years of experience in the healthcare and non-profit sectors. Demonstrated success in improving system efficiency and end-user experience through expert troubleshooting, Cisco device configuration, and cloud-based solutions. Proven record of enhancing network performance, implementing digital workflows, and delivering technical training. Strong foundation in Cisco infrastructure, hardware/software troubleshooting, and AWS cloud tools like S3 and EC2. SKILLS IT Support | ITIL Framework | Basic Scripting & Automation | Ticketing Systems TCP/IP | LAN/WAN setup | Routing & Switching | VLANs | DHCP | DNS Windows | Linux | macOS Troubleshooting hardware and software | System Maintenance User Support | ITIL | Basic Scripting & Automation | Ticketing Systems TeamViewer | AnyDesk | Remote Desktop Firewall configuration | Access Control | VPN Setup | AWS Cloud fundamentals | Cloud Security | Virtualization Active Directory EDUCATION University of Eldoret Bsc. Computer Science 2018 - 2022 Eldoret PROFESSIONAL EXPERIENCE IT Support JIAMINI FOOTBALL ACADEMY - Present Eldoret • Designed and implemented a website, improving accessibility and branding. • Integrated digital payments, reducing paperwork by 10%. • Maintained IT systems supporting daily operations and communication. • Provided strategic IT consultation to streamline admin workflows. Sickle Cell Federation of Kenya Data Entry & IT Support - Present Eldoret • Maintained and optimized network infrastructure using Cisco routers and switches. • Troubleshot hardware/software issues using Bash Scripting across Windows and Linux systems. • Managed MySQL databases, ensuring 99% accuracy in patient records. • Delivered IT training and support with Office 365 and remote tools. • Utilized Zendesk to track, prioritize, and resolve user support requests efficiently. CERTIFICATES CCNA Cisco- - Expertise in configuring Cisco networking devices. LANGUAGES Fluent In English and Swahili languages REFEREES Ambundo Kennedy |- |-| Jiamini Football Club Prof. Constance Tenge |- | Sickle Cell Federation of Kenya