Martin Luther
$30/hr
I volunteer at Sickle Cell Federation of Kenya as a Data Entry Clerk
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 26 years old
- Location:
- Eldoret, Uasin Gishu, Kenya
- Experience:
- 3 years
Martin Luther
IT Support
--Kenyan
www.linkedin.com/in/martin-luther-
SUMMARY
Resourceful and detail-oriented IT Support Specialist with 2 years of experience in the healthcare and non-profit sectors.
Demonstrated success in improving system efficiency and end-user experience through expert troubleshooting, Cisco device
configuration, and cloud-based solutions. Proven record of enhancing network performance, implementing digital workflows, and
delivering technical training. Strong foundation in Cisco infrastructure, hardware/software troubleshooting, and AWS cloud tools
like S3 and EC2.
SKILLS
IT Support | ITIL Framework | Basic Scripting & Automation | Ticketing Systems
TCP/IP | LAN/WAN setup | Routing & Switching | VLANs | DHCP | DNS
Windows | Linux | macOS
Troubleshooting hardware and software | System Maintenance
User Support | ITIL | Basic Scripting & Automation | Ticketing Systems
TeamViewer | AnyDesk | Remote Desktop
Firewall configuration | Access Control | VPN Setup |
AWS Cloud fundamentals | Cloud Security | Virtualization
Active Directory
EDUCATION
University of Eldoret
Bsc. Computer Science
2018 - 2022
Eldoret
PROFESSIONAL EXPERIENCE
IT Support
JIAMINI FOOTBALL ACADEMY
- Present
Eldoret
• Designed and implemented a website, improving accessibility and branding.
• Integrated digital payments, reducing paperwork by 10%.
• Maintained IT systems supporting daily operations and communication.
• Provided strategic IT consultation to streamline admin workflows.
Sickle Cell Federation of Kenya
Data Entry & IT Support
- Present
Eldoret
• Maintained and optimized network infrastructure using Cisco routers and switches.
• Troubleshot hardware/software issues using Bash Scripting across Windows and Linux systems.
• Managed MySQL databases, ensuring 99% accuracy in patient records.
• Delivered IT training and support with Office 365 and remote tools.
• Utilized Zendesk to track, prioritize, and resolve user support requests efficiently.
CERTIFICATES
CCNA
Cisco- -
Expertise in configuring Cisco networking devices.
LANGUAGES
Fluent In English and Swahili languages
REFEREES
Ambundo Kennedy |- |-| Jiamini Football Club
Prof. Constance Tenge |- | Sickle Cell Federation of Kenya
