Marlyn Valenzona Cabije

MARLYN V. CABIJE Davao City, Philippines, 8000 | - |- SUMMARY Detail-oriented and customer-focused professional with extensive experience in customer support, sales, and data entry within the BPO industry. Proven ability to manage customer interactions across multiple channels, assist in ticket purchasing, handle billing inquiries, and maintain accurate records. Skilled in using CRM systems to ensure efficiency and customer satisfaction. Background in civil engineering and drafting, adding strong technical and analytical skills. EDUCATION Bachelor of Science in Civil Engineering - Incomplete College of Engineering / University of Mindanao EXPERIENCE Customer Service and Sales Specialist Alorica Davao • April 2023-July 2024 Assisted customers with sales and billing inquiries, handling account updates, payments, and troubleshooting. Delivered clear solutions and provided additional product information to enhance customer satisfaction. Processed billing adjustments accurately and maintained updated account records Managed high-volume inbound calls, handling customer inquiries, complaints, and service requests. Resolved billing and payment issues for customers, ensuring a positive experience and swift resolutions. Collaborated with cross-functional teams to address complex issues, enhancing customer satisfaction. Assisted customers with ticket purchasing, providing detailed event information and troubleshooting. Maintained accurate records of customer interactions and transactions, ensuring seamless service delivery. Utilized CRM software to manage customer accounts and track purchase history. • • • • • • • • Intern – Civil Engineering Esdevco Realty • • • August 2023November 2023 Gained hands-on experience in project management, site inspections, and quality assurance. Assisted with drafting and data entry tasks to support ongoing real estate projects. Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work. Evaluated existing practices and shared insights with management to aide in decision-making and help streamline processes. Supported the implementation of new software systems, facilitating smoother operations and employee training. Maintained accurate records and databases, ensuring data integrity and accessibility for relevant parties. • • • Civil Site Engineer GreckoBuild Construction • • Oversaw construction site activities, managed manpower, and ensured project quality control. Conducted client meetings, prepared progress reports, and maintained project timelines. October 2021October 2022 • • • • • • • Supervised safety procedures to ensure compliance with industry regulations. Monitored construction site progress, managing routine and complex issues to keep tasks on track and costs within budget. Supervised contractor Quality Assurance (QA) and Quality Control (QC). Presented project plans and updates to managers, clients, customers and general public. Verified consistent delivery of high-quality work across structure construction. Delivered quality control and safety management during pre-construction and review. Implemented cost-saving strategies without compromising on construction quality or safety. CAD Designer FairTrade Outsourcing • • • • • December 2020 – March 2021 Designed residential houses for solar panel installations, using AutoCAD and SketchUp to develop technical plans. Coordinated with clients to understand design requirements, producing accurate and detailed blueprints. Ensured compliance with quality and safety standards in all drafting work. Maintained an up-to-date knowledge of industry trends and CAD software developments, applying best practices. Examined design layouts to arrange visual and textual elements and gauge compatibility with design concepts, delivering consistent workflow. SKILLS • • • • • • 2 Microsoft Office Suite Data Entry/Data analysis Telephone etiquette Technical writing Performance monitoring Time management • • • • • • Customer relationship management systems Effective communication Project coordination Stock ordering and procurement Lead sourcing Excel charts and pivot tables • • • • • • Customer Service & Sales Data Entry & Record Management CRM Software Proficiency AutoCAD & SketchUp Project Management & Team Collaboration Billing & Payment Processing