Marlyn Valenzona Cabije

a highly motivated and results-driven professional with solid experience in the Business Process Outsourcing (BPO) industry, specializing in customer service and sales. Over the years, I have developed a strong foundation in communication, problem-solving, and sales strategies that have enabled me to provide exceptional service and consistently exceed targets.

My journey in the BPO industry began with a role at Alorica, where I worked as a Customer Service and Sales Specialist. In this position, I managed a high volume of inbound and outbound calls, addressing a wide range of customer inquiries and concerns with professionalism and efficiency. I became adept at navigating various CRM tools, handling billing issues, processing orders, and resolving technical problems, all while ensuring customer satisfaction. My ability to listen actively, empathize, and offer effective solutions contributed to a significant increase in customer retention and positive feedback.

I later expanded my experience in the telecommunications sector, where I focused on both sales and billing support. This role required a keen understanding of product knowledge, upselling techniques, and negotiation skills. I consistently met and exceeded sales quotas by building rapport with customers, identifying their needs, and offering tailored solutions. My persistence, combined with a customer-first mindset, allowed me to turn challenging interactions into successful conversions and loyal customers.

Throughout my BPO career, I’ve developed a strong work ethic and the ability to adapt quickly in a fast-paced environment. I’ve also gained valuable experience working with diverse teams and clients across different time zones, which has sharpened my multitasking and organizational skills. Whether it’s resolving a billing dispute, guiding a customer through a product feature, or closing a sale, I approach each task with professionalism and a desire to deliver top-notch service.

I take pride in being a dependable team member who contributes positively to the workplace culture. I’m always eager to learn new processes, improve my skills, and take on new challenges. My goal is to continue growing in a role where I can leverage my customer service and sales experience to support business objectives and enhance customer satisfaction.