Marlene Caraig

Marlene Caraig Pagsabungan, Mandaue City Mobile Number: - Email :- Personal Information Position Desired:Call Center Agent Date of Birth:October 19, 1969 Place of Birth:Zamboanga City Civil Status:Single Citizenship:Filipino Height:5’ Weight:120 lbs Religion:Roman Catholic Sex:Female Father’s Name:Eusebio A Caraig (deceased) Mother’s Name:Mercedes R. Caraig Languages/Dialects Spoken:English, Tagalog, Bisaya, Chavacano EDUCATIONAL BACKGROUND Elementary School:Western Mindanao State University Date Graduated:1982 High School:Western Mindanao State University Date Graduated:1986 College:De Ocampo Memorial College Date Studied:1993 Course:Dentistry (3rd yr proper) EMPLOYMENT RECORD Upwork Quality Assurance Agent May 2017 to October 19, 2020 Audit non-voice tasks of agents and score them accordingly as well as provide coaching on areas of opportunities. Presentations on Top QA misses for the week during Team Huddles. Audit Video Verification calls. Upwork Market Quality Representative February 2016 to September 2017 Video Verification tasks, review Client job posts and Freelancer profiles for possible Upwork violations/ToS. Deep dive on Client and FL conversations for possible circumvention or scam activities. Add notes on their account and send notifications. Responding to tickets through zendesk by addressing user issues. Sykes Asia/ Dental Insurance Customer Service Representative June 2010 to December 31,2015 Provided breakdown of patient benefits to providers and claims report to providers. CHARACTER REFERENCES Edwin Caraig HV FL Support/CSR Upwork- Jaime Cesar Santos Regional Manager Philippine Veterans Bank, Zamboanga City- Kristine Silvestre Marketplace Quality Representative Upwork- I hereby certify that the above mentioned is true and correct to the best of my knowledge and belief.