MARLEEN CLAVIO
H O W TO REACH M E
C A R EER SUMMA R Y
Home:-
Cell: -
Email:-Address: Makati City, Philippines
Workforce Management( Remote RTA)
Convey Health Solutions |-
Responsible for real-time and/or intraday
management of resources to ensure the correct
number of agents at the right times are in their
seats to answer the forecasted volume of
incoming calls at the desired service level
Working closely with the operations team to
analyze and help improve their delivery
processes.
Generate ideas for process and service
improvement planning.
Managing the incoming calls on the attendance.
S K I L LS
Good MS Office application
skills(Excel, Word, Outlook,
Powerpoint)
Customer Service
Data Entry in Excel, Google
Sheets,Docs
Computer savvy
Familiarity with CANVA
Creating basic reports
Internet Research
Basic Social Media Management
Good written and verbal English skills
With high attention to detail and can
work in a fast-paced environment
T R A INING/CER T I F I C A T I O N
General Virtual Assistance (GVA) Tasks
Social Media Management Basics
Simple Website Creation, Optimization and
Management
SEO Basics and Setup
Workforce Management(Site RTA)
Alorica |2014 - 2015
Technical Support Representative
Alorica |2011 - 2014
Providing help and answers to the customer's
technical issues involving internet connectivity,
email clients, etc.
Act as a mentor/coach
Quality Assurance Analyst
Alorica |2010 - 2011
Responsible for assessing the quality of the
performance of the call center associates who
deal with the existing and potential customer.
Prepares and analyzes internal and external
quality reports for management staff review.
A C A DEMIC HIS T O R Y
AMA Computer College
Bachelor of Science in Information Technology-
Divine Word College of Calapan
Bachelor of Science in Accountancy
2015 (1st Semester)
Sacred Heart Academy
2002 - 2006
