Markieta Venter | Freelancer Resume

Miss Markieta Venter Professional Summary A creative and results-driven Customer Service Expert, Social Media Copywriter & Community Manager. With over a decade of experience in customer service, crafting compelling content and managing online communities. Specialized in developing high-performing social media strategies for business owners in the functional medicine and professional development spaces. Skilled at writing persuasive copy, growing engaged communities, and driving visibility across platforms such as Instagram, Pinterest, and LinkedIn. Experience Customer Service Rep Smoke Cartel | Jan 2017 - Jan 2019 ● Hands-on experience at Smoke Cartel, a leading e-commerce retailer, where I managed customer inquiries, processed orders, and resolved issues promptly to ensure customer satisfaction. ● Skilled at handling high-volume communication channels, including live chat, email, and phone support, with a focus on professionalism and empathy. ● Demonstrated ability to diffuse challenging situations, turning potential complaints into positive outcomes and loyal customers. ● Adept at working with internal teams to troubleshoot customer issues, provide feedback for process improvement, and enhance overall service delivery. ● Recognized for strong problem-solving skills, attention to detail, and a customer-first approach that consistently met or exceeded performance targets. Social Media Copywriter Freelance / Contract | Jan 2019 – Feb 2025 ● Researched, wrote, and optimized high-performing content for Instagram and Pinterest, tailored specifically for business owners in the functional medicine and wellness sector. ● Created educational, science-backed, and engaging posts that increased client visibility and positioned them as trusted authorities in their field. ● Developed and refined brand voice guidelines, ensuring consistency and resonance across multiple platforms. ● Applied SEO and keyword optimization techniques to improve content discoverability and engagement. ● Collaborated with clients to plan long-term content strategies, integrating storytelling, thought leadership, and audience-driven trends. ● Delivered measurable growth in follower engagement, saves, and shares, driving traffic and generating leads for client businesses. Social Media & Community Manager Veblen Director Programme | Jan 2022 – Present ● Oversaw the growth of the programme’s LinkedIn and Facebook presence, designing and executing strategies to attract senior executives and thought leaders. ● Conducted in-depth interviews with candidates, assessing their readiness to join the program and guiding them on pathways to secure their first board seat. ● Managed community engagement, ensuring members felt supported, heard, and connected. ● Developed content for social channels that highlighted success stories, thought leadership, and industry insights, strengthening brand credibility. ● Worked closely with directors and stakeholders to align messaging with the programme’s mission and goals.