Mark Viñas

MARK G. VIÑAS #20 Lauan Street, Manuela Phase 4-C Subdivision, Barangay Pamplona 3, Las Piñas City, Manila, Philippines Mobile: - Landline: - E-mail:-Birth date: July 10, 1990 PROFESSIONAL BACKGROUND 03/2023 – PRESENT ACCENTURE INC. Business Interlock Specialist 1. Works with the operations, training, and quality teams to identify performance gaps related to communication skills 2. Analyzes performance gaps and provide recommendations to meet target metrics Training Design and Development 3. Performs content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design 4. Identifies other non-traditional performance improvement initiatives to address knowledge, skills, practices, and overall training effectiveness gaps 5. Provides feedback on content and recommend improvement of courseware Training Delivery 6. Delivers Capability Development Programs to employees such as coaching and training to both new hires and existing staff 7. Teaches in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods 8. Handles mastery of course content and related courseware, certification as appropriate 9. Facilitates all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development. 10. Delivers required industry, domain, functional and client systems and process training to both new hires and existing staff 11. Provides floor support and communication coaching to all employees including leadership and support 12. Develops activities or modules to supplement existing programs or initiatives 13. Demonstrates strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting Training Evaluation and Reporting 14. Gathers data from operations and other support teams to measure program effectiveness 15. Conducts assessments as per Service Level Agreements (SLA) and administer preand post-training exams/tests as required 16. Monitors progress of employees by tracking performance indicators 17. Prepares reports like training effectiveness measures, training completion reports, and data analysis for business reviews 18. Provides floor support and communication coaching to all employees including leadership and support 19. Develops communication assessment tools in line with project’s goals and metrics 20. Develops activities or modules to supplement existing programs or initiatives Apply expertise in specific business process capabilities 21. Executes business processes and deliver services to meet defined service levels and key performance indicators Drive continuous improvement 22. Identifies new opportunities for/enhancements to business processes; develop/help to implement recommendations to achieve continuous improvement objectives 23. Analyzes existing processes to define standards and reusable approaches and to contribute to knowledge capital within area of expertise 01/2022 – 03/2023 ACCENTURE INC. Proposal Management Specialist 1. Worked with the deal team to create proposal responses. 2. Provided proposal management support to medium to large sales opportunities. 3. Worked with internal customers and teams to develop high-quality, compliant, and compelling proposals with on-time delivery. 4. Lead day-to-day proposal management activities including managing proposal support resources, such as Proposal Coordinator, Graphic Designer, Technical Writer, and Author. 5. Overseen development of material for pre-RFx (Request for Proposal), orals, site visits, client clarifications, client sessions workshops, and BAFO (Best and Final Offer). 6. Participated in meetings with deal sales leadership team to discuss opportunity background, proposal strategy, support resources needed, reviews, schedule, and support logistics. 7. Created RFx outline compliant with client requirements. 8. Initiated and drove win theme and storyboarding sessions with the deal team. 9. Creates proposal work plan including milestone reviews, production, and delivery. 10. Collaborated with the deal sales leadership team to determine and assign proposal team roles and responsibilities. 11. Planned resources, conducted proposal reviews, and prepared review drafts. 12. Facilitated the flow of deal information across all proposal support resources. 13. Escalated issues and risks to deal sales and leadership. 14. Worked with Graphic Designer to prepare production files. 15. Coordinated with print vendors and oversees proposal production deliverables. 16. Confirmed quality and compliance of all proposal binders, documents, and USB drives. 17. Performed final quality assurance check of the proposal response. 18. Packaged and submitted proposals for on-time delivery. 19. Confirmed proposal artifacts are secured at all times. 09/2021 – 10/2021 TASKUS Commercial Bid Manager 1. Performed technical writing, editing, and proofreading services inclusive of graphical exhibits. 2. Created and maintained proposal file organization including the distribution of all internal and external proposal documents to the team and strategic partners. 3. Maintained configuration control of all deal proposal files, forms, graphics, drafts, review comments, and managed the necessary approvals. 4. Reviewed proposals to ensure sections comply with RFP requirements, contain win strategies, win themes, provide feedback on proposal products. 5. Created newsletter contents and prepared storyboards for short video clips. 06/2021 – 09/2021 ACCENTURE INC. Technical Writing Team Leader 1. Oversaw the daily operations of the Technical Writing Team. 2. Prepared training materials and provides work simulations for new hires. 3. Provided general checkpoint with the team to help confirm that workload is being managed and properly distributed. 4. Provided general familiarization meetings with US counterparts for new workflows. 5. Managed team meetings to help confirm that the team is aligned with the requirements being asked from the client side. 12/2019 – 06/2021 ACCENTURE INC. Technical Writing Senior Analyst 1. Created and prepared manuals for the client's employees and self-help articles for the consumers of the client's products. 2. Confirmed that the articles are well-aligned to the client’s writing style and branding guidelines. 3. Performed high level html code-cleansing for the appropriate format and web publishing. 4. Coordinated with stakeholders and translators for proper content authoring and translation. 11/2016 – 12/2019 ACCENTURE INC. Proposal Development Senior Analyst Proposal Management 1. Prepared proposal workflow and work plan management. 2. Performed proposal authoring to create a compelling story for client’s required responses. 3. Collaborated with different groups to help articulate customized responses. Content Management 1. Developed client-specific sales collaterals, capability decks, and proposal content. 2. Streamlined process for integrating reusable components and building blocks to create client-specific responses. Editorial Services 1. Edited materials to have consistent voice throughout the proposal response. 2. Reviewed materials from proposal teams at various stages of completion and provide enhancements ranging from style and readability improvements to significant content creation. 3. Provided advice and assistance to proposal team. Creative Design 1. Designed different response materials mostly in MS PowerPoint format. 2. Ensured compliance of materials according to Accenture branding guidelines. 3. Confirmed that the diagrams and visuals are properly aligned to the write-ups and explanations as provided by subject matter experts. 4. Created and edited basic videos that showcase the general function of the proposal team. 02/2016 – 11/2016 AURECON AUSTRALASIA PTY. LTD. Winning Work Administrator (Proposal Administrator) 1. Developed high quality collateral to support compilation of winning proposals. 2. Maintained self-service information for use by the business to ensure consistent company information is used and to streamline the proposal process. 3. Supported opportunity management process by ensuring opportunities supported is captured on the Opportunity Management System. 4. Provided pursuit / proposal support to enable the business to grow the sales pipeline and submit quality proposals. 5. Participated in Proposal Centre projects relating to business improvement initiatives as required to ensure adherence to business processes in order to maximize efficiency. 6. Participated in submission reviews, consolidate all comments and apply non-technical suggestions and changes. 7. Utilized Aurecon databases and corporate systems to support winning work activities. 8. Searched, collated, edited, and verified the accuracy and quality of information in CV's and Project Description Sheets to ensure this is up to date and compliant. 9. Contributed to the image library and collateral repository through compliance and validation of each project images, sample texts and Statements of Expertise. 10. Contributed and maintained company information including quality control of content of all proposal material. (e.g. CVs, Project sheets, certificates, financial reports etc.) 11. Sourced, wrote and customized non-technical content with direction from Opportunity Manager. 12. Generated basic reports as needed in proposal process and facilitate opportunity coordination in forums. 13. Managed phone calls and forwarding of information to the appropriate personnel. 03/2013 – 02/2016 INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) Proposal Production Specialist Cross trained as: Proposal Document Manager – the role which is assigned to handle and manage bid proposals documents for prospective IBM deals. Intellectual Capital Specialist - the role which handles the work for utilizing the previous proposal specifications for future IBM deals. 1. Worked on end-to-end live bids; performs document management, maintains version control, and collaborates with opportunity owners to collate content in the response document proposal. 2. Created Request for Proposals (RFP, RFI, RFQ, or RFS) response templates after understanding client RFx documents and the bid team requirements. 3. Worked with Value Driven Proposal templates and undertakes formatting tasks. 4. Formatted and proofread proposals and presentations per request requirements. 5. Maintained proposal management tracker to oversee the progress of content received from sales and bid teams. 6. Collaborated and teamed with the bid and sales teams by developing and integrating their content into proposals, presentations and other documents. 7. Liaised with different parties (i.e. Pricing, Legal, Fulfillment, Procurement, etc.) to complete the sales cycle. 8. Attended and led proposal kick-off and checkpoint meetings. 9. Coordinated with other Intellectual Capital (ICAP) specialists to gather company information and other generic content for proposal sections. 10. Coordinated print and production of completed proposals along with the opportunity owners to enable a seamless bid submission. 11. Participated in training and up skilling new and current employees. Creates training decks and comprehensive guides for document management processes. 12. Performed other duties as requested by the immediate supervisor. 04/2012–02/2013 PROCTER AND GAMBLE (Under Manpower Group) SAP Analyst 1. Handled the issues that are being encountered by the MyPurchases users, such as the company buyers. 2. Provided immediate and long term solutions to the purchasers of P&G using SAP as the database and back-end where issues/flaws can be seen. 3. Acted as the primary and basic level of solution support to all of the Asian and Middle Eastern end users of the MyPurchases requisitioning tool. 4. Provided real time support through screen-sharing and live voice calls. 5. Monitored the preponderance of the issues that are being encountered to prevent further occurrence through a report that is being sent to the actual development team. 11/2010–03/2012 RCG – GLOBAL SERVICES Rates Support Specialist 1. Acted as a backend support of the insurance clients of Insurity. 2. Ensured all of the circular rates that are being released by the US Insurance Regulatory Agency are properly amended to the clients. 3. Acted as a Quality Assurance focal and tester to other Rates Support Specialists by manually testing and checking the output of their works. 4. Coordinated with other teams, such as the business analysts and developers to ensure that the rates amendment cycles are properly met. EDUCATION 05/2007–10/2010 DE LA SALLE-COLLEGE OF SAINT BENILDE Bachelor of Science in Business Administration – Major in Computer Applications Dean’s Lister for 5 terms Maintained 100% Honor’s Scholarship Cum Laude Distinction SKILLS AND QUALIFICATIONS ● ● ● ● Possesses a very strong sense of ownership towards work Possesses above average communication skills Proficient in Microsoft Office Applications Recipient of various commendations and good feedbacks