Mark Steven Tio

Mark Steven A. Tio 29-1-1 Iznart St., Iloilo City Phone:- | Email:-Professional Summary Dynamic and results-driven professional with extensive experience in customer service, team leadership, and virtual assistance. Proven track record of consistently achieving top performance and driving team success. Skilled in managing client relationships, improving team productivity, and adapting quickly to new challenges. Seeking a role that will allow me to leverage my diverse skill set and leadership experience to contribute to organizational growth. Core Competencies • Team Leadership & Management • Customer & Client Relations • Project Coordination & Workflow Optimization • Problem Solving & Critical Thinking • Adaptability & Fast Learner • Communication & Active Listening • Tech-Savvy & Computer Literate (Microsoft Office, Google Suite, CRM Tools) Professional Experience Virtual Assistance & Team Management | 2024 – 2025 • Provided virtual assistant services to U.S.-based clients, including customer support, project coordination, and administrative tasks. • Supervised and trained a team of virtual assistants via Upwork, ensuring client deliverables were met on time and at high quality. • Recognized for clear communication, empathy, and leadership in remote work environments. Customer Support & Sales Roles | 2019 – 2024 • Worked with top outsourcing companies including XtendOps, Transcom, IQOR, Teletech, Lead Gen, and Fairtrade Outsourcing. • Consistently ranked among top performers in customer satisfaction, appointment-setting, and sales campaigns. • Handled both frontline and technical support roles across diverse industries (telecom, retail, seasonal campaigns). • Trained and supported peers, improving team KPIs and customer experience. • Adapted quickly to high-volume, seasonal, and project-based environments while maintaining quality service. Other Professional Experience • Waiter / Bartender – G-Spot Bar & Grill (2018): Delivered efficient and friendly service in a high-volume hospitality environment. • Data Analyst / Team Lead – OpenEdge (2017): Analyzed data trends and supervised reporting processes for efficiency improvements. • Team Lead – GVCS (2017): Promoted rapidly to leadership role, managing performance and meeting KPIs. • Customer Service Representative – IQOR (2016): Delivered high-quality customer service with strong performance rankings. Education • West Visayas State University – College Undergraduate -) • Hua Siong College of Iloilo – High School Graduate (2015)