Mark Steven Tio

I am a results-driven Virtual Assistant and Customer Support Specialist with over 7 years of experience in client relations, remote team management, and customer service. My background includes working with leading outsourcing companies such as XtendOps, Transcom, IQOR, Teletech, and Fairtrade Outsourcing, as well as providing virtual assistant services to U.S.-based clients.

I specialize in:

Customer Support & CRM Management – Skilled in handling inquiries, technical support, and sales while maintaining high customer satisfaction.

Team Leadership – Experienced in supervising, training, and motivating virtual assistants to deliver quality results.

Project Coordination – Efficient in managing client deliverables, workflow optimization, and administrative support.

I am highly adaptable, tech-savvy, and detail-oriented, with proven success in fast-paced and remote work environments. I bring clear communication, empathy, and problem-solving skills to every project, ensuring clients receive reliable and professional support.