Mark Sobers

Mark Anthony Sobers Customer Service Manager- - 945 West Minister Parafaite Harmonie, West Bank Demerara. Personal Profile Single Guyanese national with over 4 years customer service, call center and BPO experience. Education High School Diploma (2013): Building Technology – Distinction Principles of Business – Grade II English Literature – Grade II Social Studies – Grade II Integrated Science – Grade II Technical Drawing – Grade II Mathematics – Grade III English Language – Grade III Additional Training Six Sigma Certified; - White (Aveta Business) - Yellow (Mountain Home) - Green (Keisen Center Int’l) Reference Mr. Mark VanderPloeg Site Director – Qualfon-Mr. Orin Clarke Operations Manager – Qualfon-Mrs. Vanetta Fields HD Manager – Qualfon-Mr. Bradley Mohaber Branch Manager – Digicel- https://www.linkedin.com/in/mark-sobers-5a-/ Work Experience – Qualfon Guyana Inc. [2017 May - Date]: Operations Manager – Amazon.com Implementation and management of multiple Lines of Business (Inbound voice, chat and email medium) >350 employees. [2017 Jan – 2017 May]: Shift Manager – Amazon.com Engaged in interactions with the client and agents to ensure all parties are calibrated on targets and equipped to exceed through action plan building (>100 employees). [2015 Oct - 2017 Jan]: Operations Supervisor – Amazon.com Supervising a team of 20 CSRs, reviewing all aspects of their performance (Attendance, quality, behaviors, etc.) and providing ways for continuous improvement and maintenance in these areas. [2014 Dec - 2015 Oct]: Quality Assurance Analyst – CafePress Inc. & Uber Tasked with continually scrutinizing audio, emails and documentation completed by (32) CSRs, providing feedback to ensure the positive growth of all such individuals and tracking the said information, to aid in creation of action plans geared at the improvement and development of these individuals, to ensure that performance reaches and exceeds international standards. [Oct 2013 - 2014 Nov]: Customer Service Representative – CafePress Inc. Responsible for providing excellent customer service, courtesy, professionalism & great customer experience, while assisting inbound customers via calls and emails and aiding in the company’s growth by continually delivering excellent performance. Work Experience – Giftland Office Max [Sep 2013 - 2013 Oct]: Furniture Technician/CSR Mainly responsible for assembling, maintaining, restocking and attending to home delivery of furniture.