Mark Silden Dela Cruz

OBJECTIVE To obtain a role in e-commerce management where I can leverage my skills in order fulfillment, SEO product listing, and operations support to help businesses scale efficiently and achieve measurable results. WORK EXPERIENCE Top Tier Attachments Shopify Store Manager Freelancer | Remote | Jan 2023 – Sept 2025 • Managed end-to-end Shopify store operations including order fulfillment, SEO-driven product listing, and inventory updates. • Optimized product titles, descriptions, images, and metadata to improve search rankings and conversions. • Coordinated with suppliers and monitored deliveries to ensure timely customer order processing. Empower E-Commerce Freelancer | Remote | Feb 2022 - Dec 2022 • Managed Facebook Marketplace dropshipping stores for multiple clients, driving consistent sales and account growth. • Handled end-to-end operations, including product sourcing, listing optimization, inventory management, price monitoring, and order fulfillment. • Uploaded tracking numbers and monitored client accounts to ensure compliance, minimize disputes, and maintain high customer satisfaction. Online Flee Market LLC Freelancer | Remote | May 2019 – Jan 2021 • Managed product listings across Amazon (FBM & FBA), Walmart, and eBay marketplaces to drive consistent sales. • Directed product research efforts, leading a small team and utilizing tools such as Zik Analytics, Jungle Scout, Keepa, InkFrog, and Helium 10 to identify profitable dropshipping opportunities. • Oversaw order fulfillment operations, managing a team to ensure timely and accurate processing of customer orders. • Maintained high standards of customer satisfaction by streamlining workflows and resolving order-related issues. Upwork Virtual Assistant (Freelancer) | Remote | Nov 2016 – Present • Worked on projects including eBay Dropshipping, Product Listing, Product Research, Administrative tasks, Data Entry, Web Research, Data Cleaning, Email Handling, and Social Media Management. Powered IOX Chat Support & Data Entry Specialist | Angono Rizal | Jan 2010 - May 2014 • Provided customer service support via email. • Handled data entry and assisted clients with inquiries. Jollibee Foods Inc. Dining Crew | Sta. Lucia East Grand Mall Branch | Jan 2004 – Dec 2004 • Served and assisted customers to ensure satisfaction. SKILLS • Shopify Store Management & SEO Optimization • Order Fulfillment & Inventory Control • Email & Social Media Management • Internet Research & Data Entry • Microsoft Office Suite (Word, Excel, PowerPoint) • Google Docs & Spreadsheets • Adobe Photoshop, Canva EDUCATION B.S. Pharmacy (3rd yr., 2004 - 2007) Adamson University, Manila, Philippines Secondary (1998 - 2002) Don Bosco Technical College, Mandaluyong, Philippines Primary (1993 - 1998) Don Bosco Technical College, Mandaluyong, Philippines PERSONAL DATA Full Name: Mark Silden D. Dela Cruz Place of Birth: Sampaloc, Manila Religion: Roman Catholic Nationality: Filipino Marital Status: Married Sex: Male Date of Birth: January 5, 1985 CHARACTER REFERENCES Noel Rigor Department of Energy | Cartographer III Cell:- Daniel Angeles Fernandez Comprehensive Credit Services, Inc. | Credit Investigator-Appraiser Cell:- I hereby certify that the above information is true and correct to the best of my knowledge and belief. _______________________________ Mark Silden D. Dela Cruz