Mark Ruther Perona

Mark Ruther Perona TECHNICAL SUPPORT EMAIL - CHAT - PHONE ABOUT ME I’m a 27-year-old Filipino, a highly organized and adaptable technical and customer support professional with a strong --San Pablo Hagonoy, Bulacan EDUCATION background in handling customer inquiries, requests, and accountrelated questions. Possessing excellent time management skills and a keen eye for detail, I thrive in fast-paced environments, delivering efficient and reliable support. WORK EXPERIENCE COMPUTER SECRETARIAL Technical Support Representative Tier2 - Chat Email Support Bulacan Polytechnic College 2016 - 2018 TaskUs | March 2023 - March 2025 SKILLS Excellent Communication Excellent Verbal and Written Communication Excellent analytical and problem-solving skills Organizational Skill Attention to Detail Multitasking Tech Savvy Ability to work independently Easily Adapt to Changes Time Management Team Collaboration Chat, Email, and Phone Handling TOOLS Zendesk Salesforce Slack Deputy Klaus Microsoft Suite Google Workspace Canva Editing App REFERENCE Account: Deputy | Payroll App | US, AU-based customer I assist a diverse range of customers, from system administrators to employees with escalated concerns. I manage third-party apps like Xero, MYOB, and QuickBooks linked to Deputy for payroll, resolving issues related to employee salaries, schedules, and personal details. I also coordinate customer appointments with our product team as necessary. My role involves accurate troubleshooting, addressing basic issues and conducting backend checks of web and mobile app. I apply out-of-the-box thinking and meticulous attention to detail due to the complex nature of these accounts. Customer Service Representative - Chat Support ResultsCX | December 2022 - March 2023 Seasonal Account: Abercrombie | Retail | US-based customer I handle 3 chats simultaneously, placing orders upon customer request and tracking their deliveries for accurate arrival times. I also manage returns, refunds, and order corrections for incorrect or damaged items. Above all, I prioritize employee satisfaction and deliver exceptional customer service experiences. Numeriano M. Ramos Jr Subject Matter Expert- Customer Service Representative - Phone Support Clarisa Mae Dollente Manager Food Attendant- orders and ensure accuracy. Additionally, I liaise with restaurant Alorica | February 2022 - November2022 Account: DoorDash | Food Delivery | US-based customer I facilitate high volume of three-way calls to clarify customer managers to guarantee timely and precise order preparation. I am also responsible for processing returns, refunds, and order modifications.