Mark Ruther Perona

I am a 27-year-old Filipino professional with extensive experience in technical and customer support. With a strong background in handling inquiries, requests, and account-related questions, I am highly organized and adaptable, excelling in fast-paced environments. My excellent time management skills, attention to detail, and ability to manage multiple tasks simultaneously enable me to provide reliable and efficient support in both technical and customer service settings.

Currently, I work as a Technical Support Representative Tier 2 for TaskUs, specializing in Chat and Email Support. I have been with the company since March 2023, managing accounts for Deputy, a payroll app used by US and AU-based customers. My responsibilities include assisting system administrators and employees with escalated concerns related to payroll, employee schedules, and personal details. I also handle third-party applications such as Xero, MYOB, and QuickBooks integrated with Deputy. This involves troubleshooting technical issues, conducting backend checks of web and mobile apps, and coordinating with the product team when necessary. Due to the complex nature of these accounts, my role requires a high level of problem-solving and attention to detail, ensuring that I deliver accurate and effective support.

Before my current position, I worked as a Customer Service Representative at ResultsCX from December 2022 to March 2023. I supported Abercrombie, a US-based retail account, providing chat support to customers. I was responsible for handling multiple chats at once, assisting customers with placing orders, tracking deliveries, and managing returns or refunds for damaged items. My ability to maintain a calm and professional demeanor while handling multiple tasks allowed me to deliver exceptional service and enhance customer satisfaction.

Earlier in my career, I worked at Alorica as a Customer Service Representative from February 2022 to November 2022, supporting DoorDash, a food delivery service. I facilitated high-volume calls to clarify customer orders, ensuring accuracy by liaising with restaurant managers for timely preparation. I also processed returns, refunds, and order modifications, always ensuring the customer experience was seamless and positive.

In each of my roles, I’ve consistently demonstrated strong problem-solving skills, a customer-centric mindset, and the ability to perform well under pressure. I am passionate about delivering quality service and ensuring customer satisfaction.