Mark Rupert Agcaoili

 I’m Mark Rupert Agcaoili Quezon City, Manila Philippines 1124 -- Skype: mark_rupert82 Skills: Order fulfillment, customer service, email/chat support, data entry, reporting, lead generation, social media management, app tester and general tasks. Work Experiences: August 2020 – Present AScaleX - Marketing/Lead Generation Supervisor (Marketing) In charge of daily collection for AScaleX lead gen, QA for collection for other clients. Daily/Weekly reporting of email campaign results and lead gen collection. Research based on client needs, tools to be used such as social media platforms, Apollo etc. Responsible for training new lead gen employee/s. Upload and monitor email campaigns in Apollo. A/B testing to check which campaign will have more views/open rate. Provide feedback, suggestion or recommendation on how to fulfill our task better. Interview applicants. Document processes for each client and ways to source quality leads. January 2021 – November 2022 HUMBL – Customer Service (Financial/Crypto Wallet/eCom/ NFT) Respond to and assist customers' inquiries via Zendesk about orders, crypto purchases, issues with their wallet accounts, NFT questions, and more about the products and services we offer. Arrange or manage settings and views in Zendesk. Test the app for usage and possible errors or issue. Check social media accounts for customer feedback about the app. Assist colleagues with difficult questions or scenarios for possible resolution. Report issues we encounter when using the app or platform. March 2020 - November 2020 HyperTarget - Prospecting/Appointment Setter (Mortgage) We used an app to generate leads (loan officers) on a specific location or state in the US. We send hundreds of emails to leads asking them if they’re interested in switching and working with my client which is a broker and looks for loan officers. I also connect with possible prospects using Sales Navigator through LinkedIn. I respond to their inquiries and entice them to book an appointment and speak directly with my client for further information about the post via Calendly. I provide them with general information like lower rates, 275 bps per closing, etc. We use Trello to keep track of the leads and for follow-ups. I send daily reports about the progress and number of appointments booked or any concern about the tasks at hand. December 2017 - February 2020 Performance Ignited, USA - General VA (eCom) Process orders via Dropified link to Aliexpress. Respond to customers’ inquiries through email via Helpscout. Check the website for discrepancies or errors. Find profitable items to sell. Respond to posts in our social media accounts using Agora. Adjust price for a discount or apply codes as per customer request. Amend orders if needed. Check sales and stock reports with the supplier. April 2016 - September 2017 HSBC, Philippines - Customer Service / Phone Banker We accept inbound and do outbound calls to support customers who need help or support about their bank account. We also upsell/offer products such as credit card, personal loan, mortgage, savings account, and current account depending or their needs. We book appointments for them to be assisted at the branch for verification. February 2012 - April 2016 TELETECH, Philippines - Inbound Sales/Customer Service Representative Floor support for my colleagues (questions regarding product and order process). Provide a solution to customers’ issues and concerns. Sell and recommend laptops, tablets, and accessories. Respond to email inquiries.