Mark Roland Esmeria

Mark Roland Esmeria E-mail/Skype:-Phone No.: - Cebu City, Philippines _________________________________Work History_________________________________ Oct 2017- Present Data Entry/Virtual Assistant @Australian Super Finder Organizing files and collecting data to be entered into the computer. Analyzing the data for errors. Reporting problems with the data. Accurately entering information into data base. Keeping sensitive customer and company information and confidential documents. Sending emails for updates. Jan 2017- Apr 2017Sales and Customer Service Executive @ Jumbo Electronics Welcomes customers by greeting them and offering them assistance. Directs customers by escorting them to racks and counters; suggesting items. Advises customers by providing information on products. Helps customer make selections by building customer confidence; offering suggestions and opinions. Documents sale by creating or updating customer profile records. Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Contributes to team effort by accomplishing related results as needed. Sep 2015- Nov 2016Sales and Customer Service Operation Supervisor Responsible for the overall performance of the team. Manage the team by making sure that the attendance and other client’s metrics and goals required are met. Assists and support representatives with any challenges in processing reservation and sales. Handle coaching and training to representative enhancing their product knowledge and new company updates. Generating performance reports for the management and the Clients. Presenting the reports of performance, action plans and new strategies to increase the sales and revenue. Jun 2015- Jun 2016Online English Language Tutor Conduct one-on-one English lessons to student learners online. Prepare and study the company-provided teaching materials before the lesson starts. Provide corrective feedback during the lesson. Create a lesson memo at the end of each lesson. Mar 2013 – May 2015 Sales and Customer Service Representative for Expedia and Travelocity Serve as a point of contact for other team members. Schedule meetings and manage daily calendar. Assisting clients booking their flights, accommodation and tours. Educate clients of the documents needed upon travel. Collecting and processing payments. Keeping up to date with any changes and assists clients rearrange their itineraries if needed. Dealing out with complaints and refunds. Filing invoice and other important documents to the data base __________________________________Education___________________________________ May 2009 – Jun 2012Asian Tourism International College Kota Kinabalu, Sabah, Malaysia Associates Degree in Hospitality Business Management ____________________________________Skills_____________________________________ Microsoft Word, Microsoft Excel, Microsoft PowerPointIntermediate Sabre Global Distribution System Advance ___________________________________Language__________________________________ English - AdvanceFilipino – Advance Bahasa Malay - Basic