Mark Reagan Buloron

Mark Reagan C. Buloron Mobile number: - Email:-Linkedin: https://www.linkedin.com/in/buloronmarkreagan/ Facebook: https://www.facebook.com/reagan.buloron/ Work Experiences: Trios College (Work from Home) | Sept. 2023 – Nov. 2024 ➢ Position: Admission Assistant ➢ Account: Trios/Eastern College ➢ Job Description: Making outbound and inbound calls to reach out clients who are interested in enrolling in any programs offered online or in-class that would fit their needs and career. Other task would be admin task to keep track of our appointments. Majorel PH (Work from Home) | July 2021 – March 2023 ➢ Position: Content Moderator ➢ Account: TikTok (Social Media Platform) ➢ Job Description: Evaluating user’s video live stream and provide appropriate tagging if necessary, this is to ensure legal compliance and audience safety of the content being uploaded in the platform. KeepTruckin | (Work from Home) July 2018 – December 2020 ➢ Position: Email Support and Inbound Customer Service ➢ Account: KeepTruckin (US based company) ➢ Job Descriptions: Providing customer support thru email and inbound calls to customers who need assistance with their product query, order processing and product complaints. Alorica | July 2016 – April 2018 ➢ Position: Email Support and Inbound Customer Service ➢ Account: ASDA (Online Grocery in The UK) ➢ Job Descriptions: Providing customer support thru email and inbound calls to customers who need assistance with their online grocery order, order delivery, product query, product refund, complaint and escalations. Expert Global Solutions (Alorica) | June 2011 – May 2016 ➢ Position: Customer Service Representative ➢ Account: Cricket (Telecommunications company in the US) ➢ Job Description: Answering inbound calls. Provide resolution to customer’s issue regarding mobile device, data coverage, billing, technical issue, porting number and downgrading or upgrading plan. Sykes Enterprises Inc. | Aug. 2007 - March 2011 ➢ Position: Outbound Sales Representative ➢ Account: Capital One and HSBC (US Based Company) ➢ Job Description: Making outbound calls to pre-qualified customers who would like to sign up with Capital One credit card. Upselling credit card protection, credit keeper program, credit card insurance and credit card daily discounts. Skills & Experience: Team Management E-commerce Email & Chat Support Customer Service Inbound & Outbound Acquisition Content Moderator MS Office ➢ Word, Excel, Power Point Google ➢ Gmail, Sheets, Drive, Meet, Calendar Facebook Ads Admin Task Back Office Linkedin MS Teams Zoom Slack Lark Salesforce CANVA Basic Photoshop Filmora Education High School Graduate: Marasbaras National High School ➢ School Year: March 1994 – April 1998 Personal: ➢ Date of Birth: August 5, 1981 ➢ Status: Married ➢ Address: Phase 1 Block 4 Lot 4 Phirst Park Homes, Kanluran Rd. Palo Alto Calamba, Laguna Philippines 4027 Work Reference: Mr. Roel Ryan Corpuz Ms. Claudine Moreland Operations Manager Alorica Philippines Mobile: --mwww.alorica.com Quality Coach Majorel Philippines Mobile: --www.majorel.com Ms. Lou Anne Roman Senior Operations Manager Alorica Philippines Mobile:--www.alorica.com