Mark Louie Tabuga

Mark Louie B. Tabuga 76 Mabini Street, Libertad Bacolod City, Negros Occidental Philippines 6100 Mobile Number: - Email & Skype:- Personal Information • • • • • • • Date of Birth: January 16, 1981 Place of Birth: Bacolod, Negros Occidental Nationality: Filipino Marital Status: Single Height: 168 cm Weight: 57 kg Language: English, Filipino (Ilonggo & Tagalog) Work Experience • Desktop Engineer – August 2006 to November 2017 o Teleperformance, Bacolod, Philippines 6100 • Computer Technician – November 2004 to July 2006 o Jegabytes Computer Center, Bacolod, Philippines 6100 • Technical Support Representative - September to November 2004 o Bigfoot Global Solutions, Cebu, Philippines 6000 • Technical Support Representative - October 2003 to August 2004 o Sykes Asia, Cebu, Philippines 6000 Desktop Engineer • • • • • • • • • • • • • • • Responsible for installation, repairing and upgrading of more than 1,500 computers at the supported call center(s) Provides end-to-end management of all Tier 1-2 support requests (SRs) via an agreed mode of communication until SR is resolved. Responsible for securing the Operating System through Group Policy, Windows Registry Editor, & PAC file Responsible for managing users through Windows Active Directory, Group Policy, & other user management tools (internal) Responsible for creation, updating & management of software drive images using Symantec Ghost, Windows Deployment Services, VMware, XenServer, Citrix XenDesktop, & Provisioning Services Maintaining and troubleshooting voice systems (Avaya, Cisco & Polycom) to support call flow; usually limited to cabling, phone / headset setup and installing any software needs Responsible for support of all aspects of LAN-based networking at the support call center(s) Assisting in the installation and setup of servers & networking devices such as routers and switches; help with troubleshooting and isolating network fault Assisting in the installation, setup and maintenance of both analog and digital video surveillance equipment (CCTV equipments) Cabling new and existing locations for a new network, phone or other equipment/s Working with client, project managers, operations & users on correct usage of software and hardware Working with client, project managers, operations & users on specifics problems related to computers and the phone systems Working with Service Desk staff in providing support to end users that have issues with Citrix sessions Managed VDI assignments and user sessions via Citrix Studio & Provisioning Services Responsible for Documentation and other related task. Computer Technician • • • • • • • Computer system assembly (installing the FF on the chassis: processor, motherboard, memory, power supply, expansion cards, I/O peripherals, etc.) Installation of operating system & device drivers Installation of software applications and utilities Data backup & recovery Servicing desktop computers, laptops, monitors, scanners, fax machines and printers LAN cabling and small network setup for home and internet cafe’s Working knowledge on the following applications: Desktop Publishing – Microsoft Word Spreadsheet – Microsoft Excel Presentation – Microsoft PowerPoint Internet Browsers – Internet Explorer, Firefox & Chrome Email programs – Outlook Express & Microsoft Outlook Graphics Programs – Ulead Photo Express, Fotor & Photoshop Lightroom Communications software – Skype, Yahoo Messenger, AOL Technical Support Representative • • • • Worked intensively on and was quite well versed with the technical and operational aspects of a PDA product and a webhosting service Provided technical support to American and Canadian customers through inbound calls and emails Handled supervisory/escalation calls from end users regarding technical and operational issues of the product being supported Appointed as property custodian of laboratory equipment for simulation and replication Skills Acquired • • • • • • • • • • • • • • Hardware & software troubleshooting Configuring Windows Server 2008 & 2012 R2 Knowledgeable in Windows Active Directory Domain Services Knowledgeable in Group Policy & user profiles Knowledgeable in shell scripting (Batch file & Power Shell) Knowledgeable in Windows image deployment using Symantec Ghost & WDS Knowledgeable in Citrix XenDesktop, XenApp & Provisioning Services Knowledgeable in VMware vSphere & Citrix XenServer Network cabling Configuring Cisco switches & routers Troubleshooting Cisco switches & routers Troubleshooting Telephony (POTS & VOIP ) Knowledgeable in Microsoft Office applications Good English written and communication skills (scored 7.0 in 2016 IELTS) Education and Training • IELTS – band 7 June 4, 2016 British Council L’Fisher Hotel, 4th Lacson Street Bacolod City, Philippines 6100 • Cisco Certified Network Analyst September 5, 2014 MISNet Education Inc. - Cebu City Unit 401 Don Alfredo Gothong Centre Sergio Osmeña Boulevard, North Reclamation Area Cebu City, Philippines 6000 • Cisco Certified Entry Networking Technician May 2, 2014 MISNet Education Inc. - Cebu City Unit 401 Don Alfredo Gothong Centre Sergio Osmeña Boulevard, North Reclamation Area Cebu City, Philippines 6000 • CompTIA A+ October 28, 2011 https://www.certmetrics.com/comptia/public/transcript.aspx?transcript=JBYDY1FC1EFQ QBWC • TESDA Certified in Computer Maintenance & Servicing October 16, 2005 Technical Education and Skills Development Authority Regional Training Center - Iloilo, Zamora St. Iloilo, Philippines • Hardware & Networking Fundamentals December 2004 Modular Course at Institute of Manpower & Computer Technology Lopez Jaena St. Bacolod, Philippines 6100 • Bachelor of Science in Computer Engineering- University of St. La Salle La Salle Avenue Bacolod, Philippines 6100 Character Reference • Ernie Glenn Varrera Lead Desktop Engineer, Teleperformance Mobile Number: - Email:- • Neil Gino-o Physical Security Detachment Commander, Teleperformance Office Number: - Ext. 4012 Mobile Number: - Email:- • Jose Aniceto Ycogo Systems Engineer, Teleperformance Mobile Number: - Email:- • Lance Romie Cabrera Systems Engineer, Teleperformance Mobile Number: - Email:-