Mark Loui Flores

Mark Loui Daracan Flores 37 Petchay St. Napico Manggahan Pasig City, Metro Manila, Philippines -- Summary of Qualifications • • • • • • • Highly effective in dealing and motivating diverse personalities resulting to positive result in meeting goals. Highly analytical and strong problem-solving skills. Ability to interface with all levels of internal customers and external vendors. Excellent in organizational and time management skills (multi-tasking) pro-active and self-directed; able to perform with minimal supervision. Fluent in both written and verbal communication skills (English & Filipino). Reliable, persistent and results-oriented individual. Neat and methodical working style, always striving for precision and quality. Professional Experience Paint Your Numbers Virtual Assistant February 6, 2019 – July 30, 2021 • • • • Handles various email inquiries on order status Process cancellation, refund and reshipment request Managing social media accounts (Facebook and Instagram) which scheduling content posts, liking and commenting posts to grow the IG followers/outreach, formatting blog posts, and reaching out to IG influencers who can potentially promote the product Assist in sending daily sales and end of day report Realpage Phils. Inc. Team Lead II April 1, 2021 – December 22, 2021 • • • • • • • • Manage day-to-day activities with the team Provide daily leadership, guidance/assistance, and support Monitors and manages absenteeism Setting objectives of the team that is aligned with the departmental goals Collaborate with US based team Approve subordinate payroll time and complete performance evaluations Conducts hiring interviews Administers corrective counselling and notification with Manager’s approval • • • • • • • Identify issues and take appropriate action to resolve Monitoring and managing workflow or daily targets to assure goals are achieved Tracking and maintaining metrics for a variety of data such as attendance, productivity, etc. Oversee workflow to ensure even and accurate distribution of workload to maximize productivity and performance Develop processes to improve team performance Regularly review departmental processes and workflows with view of improving efficiency and to ensure compliance with policies and standards Train team members as well as identify training needs for department Realpage Phils. Inc. Billing Analyst November 15, 2018 – Present • • • • • • Process and manage Cancellations requests thru Salesforce. Process and manage Historical Data Access (HDA) order request thru Salesforce. Assist the Account-Setup Team in processing PMC/site setup request thru Salesforce. Monitor and/or provide solution from any cancellation or HDA order inquiry received from mailbox. Provide sound recommendation to the Team Supervisor and/or Senior Leader; should be able to provide and develop solution to problems. Complete special projects as needed. Realpage Phils. Inc. Billing Specialist January 15, 2018 – November 15, 2018 • • • • • • • • Thoroughly review and approve all agreements submitted to Executed Orders. Ensure all agreements in the EO Sales Force queue and via the EO email inbox are processed as received each day. Coordinate with internal groups on corrections needed for the agreements submitted that cannot be processed. Provide copies of agreements as requested. Document and maintain notes and statuses in Sales Force for agreements that cannot be approved and escalate as needed. Upload master agreements onto client accounts in the billing system for Legal and Billing Group. Develop and maintain relationships with internal and external stakeholders to address EO needs and expedite requests. Complete special projects as needed. Emerson Electric (Asia), Ltd. ROHQ Specialist 2, Document Control July 2017 – January 2018 • • • • • • • • • • Uploads approved documents from customer website or business tools. Monitors incoming emails in common mailboxes. Attends emergency/kick-off meetings with other functional groups. Monitors progress for task completion based on work breakdown structure. Provides own work estimates and can negotiate turnaround time within the team. Informs the project lead on changes regarding customer document requirements. Report issues on responsibility to immediate supervisor. Validates dispute. Conducts initial analysis of requests and respond to customer Conducts basic/overview/ awareness training on process and business tools. Emerson Electric (Asia), Ltd. ROHQ Specialist 1, Document Control January 2015 – June 2017 • • • • • • • Gathers, collects, organizes and sends electronic copies of documentation to customer. Checks documentation and forwards modification request to the group that generates the documents. Encodes documentation using standard project templates; stores and organizes the documents to the teams’ repository. Analyzes risks related to documentation requirements and escalates to project manager/engineer. Records any customer feedback received through the different touchpoint (e.g. email, voice, chat, survey, face to face). Consolidates and sends performance and status reports. Handles escalations from Peers. (Tools/Process-related inquiries/escalations) Emerson Electric (Asia), Ltd. ROHQ Data and Documentation Controller February 2013 – December 2014 • • • • • • • Identify and analyze customer document requirements. Collects and organize the electronic documentation from internal sources like Rosewire, Filenet, SharePoint, factories, and other sources in accordance with Rosemount’s specific work instructions. Convert and provide the documentation in the adequate form requested by the customer. Generate browser for sales orders. Request for Drawings, Quality Certs, Procedures and other pertinent documents required to the project. Enters data and required information using standardized templates/forms/business system. Assures submitted documentations are accurate and in conformance with the customer needs and factory capabilities. • Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time. Emerson Electric (Asia), Ltd. ROHQ Order Entry Administrator November 2012 – February 2013 • Interpret and process order instructions from Project Execution Leads, Project Engineers, Project Managers, and Technical Support Engineers and enter them into the business tool. Apply all the necessary processes and make sound decisions in executing quotes and order; communicate changes and make recommendations in the overall order entry process of international and project orders and transactions. Emerson Electric (Asia), Ltd. ROHQ Post Sales Administrator May 2012 – November 2012 • • • • Provides after-sales support (RMA, Credit and Billing) to Rosemount Customer Central requestors’ respective customers. Ensures on-time payment of disputed invoices Identify and log order entry groups’ quality opportunities Resolve disputed invoices and products Manulife Business Processing Services Plan Member Administrator July 2010 – March 2012 • • • Execute, process and administer a broad range of financial transactions for Canadian business unit. Maintain accurate record of business transactions and document analysis. Reports to Team Leader and coordinates with business unit abroad for work assignments. Transcom Philippines, Inc Customer Service Associate - Inbound January 2009 – June 2009 • • • Responsible for setting and sending up cable connections for customers. Handles customer inquiries. Provides basic troubleshooting for cable signals. 7-Eleven Singapore Retail Trainee (OJT) May 2008 – November 2008 • • • • • • Provides prompt, courteous customer service. Handled all sales on cash register, properly and accurately handling money, checks and other types of payment received for products sold. Up selling of other products or services for the benefit of the costumer. Responds to customer inquiries or complaints pertaining to our product or service. Assists in maintaining proper inventory levels and shift audits. Handles administrative tasks. Education Bachelor of Science in Business Administration Major in Entrepreneurship Pamantasan ng Lungsod ng Pasig June 2005 – March 2010 Consistent Real Life Foundation Scholar Outstanding Student in International Practicum Character Reference Available upon request