Mark Loui Flores

I have twelve years of experience in Business Process Outsourcing industry. Over the years, I have accumulated my skills in data entry, order management, data and documentation, quality checking and product cancellations. Mostly dealing with North American customers from insurance (Manulife/John Hancock), engineering (Emerson) and property management software industry (RealPage). Also, I have three years of experience working as as Virtual Assistant for US-based e-Commerce brands where my main tasks revolves around email support, making sure that customer inquiries are attended in a timely manner, adjusting orders and looking up on order status. I also handle cancellation and refund requests and answering customer comments and messages in their social media platforms such as Facebook and Instagram.