Mark Lawrenze Garcia

Mark Garcia C: - |- Sales Development Representative Profile Summary Proactive and results-driven Sales Development Representative (SDR) with over 4 years of experience in sales, lead generation, and customer engagement across B2B and B2C markets. Skilled in qualifying leads, driving sales, and managing outreach processes using CRM tools like HubSpot, Follow Up Boss, and more. Demonstrates a proven track record of consistently exceeding targets through effective cold calling, email outreach, and relationship-building strategies. Adept at using CRM systems to track and optimize the sales pipeline, ensuring smooth transitions and delivering exceptional customer service throughout the sales cycle. Work Experience Sales Development Representative (SDR) All Around Savings June 2023 - March 2024 • • • • Conducted cold calling, email outreach, and appointment setting to generate new business, increasing the sales pipeline by 30%. Managed sales funnel development from prospecting to deal closing, exceeding monthly revenue targets. Qualified leads through in-depth needs assessments, achieving a 20% conversion rate. Collaborated with account executives to transition qualified leads, ensuring smooth sales conversions. Utilized Podio and Follow Up Boss to track leads, record communication history, and manage follow-ups. Sales Development Representative (SDR) Furniture USA January 2023 - July 2023 • • • • Managed the complete sales process, from lead generation to deal closure, ensuring seamless customer engagement for high-end furniture products. Generated and qualified inbound leads via calls, emails, live chat, and SMS, delivering prompt and high-quality customer service. Collaborated with the Director of Operations to refine sales strategies, increasing pipeline efficiency and conversion rates. Utilized HubSpot CRM to track lead progress, optimize outreach efforts, and update sales activities, contributing to a 20% increase in close rates and consistently exceeding sales targets. Outbound Sales Representative Pointed Arrow May 2018 - May 2019 • • Generated leads through strategic cold calls and follow-ups, consistently meeting sales goals. Closed 15% of inbound leads and maintained detailed CRM records for follow-up and reporting. Operations Support Wanfang Technology Management, Inc. July 2019 - December 2022 • • Provided administrative support for sales teams by maintaining accurate CRM databases and generating sales reports. Assisted with sales activity tracking and ensured timely follow-ups using Podio. Subject Matter Expert (SME) VXI Global Holdings B.V. December 2016 - February 2018 • • • Led and mentored a team of sales representatives, driving performance improvements and significantly enhancing overall sales results. Delivered in-depth training and guidance on complex product knowledge, enabling team members to effectively address customer inquiries and increase customer satisfaction. Provided expert-level support for escalated customer issues, ensuring resolution and maintaining high levels of client retention. Customer Sales Representative VXI Global Holdings B.V. July 2016 - November 2016 • • Responded to inbound sales calls and provided effective solutions to customers. Consistently met sales goals through strong product knowledge and efficient communication. Key Skills • • • • • Lead Generation & Appointment Setting: Outbound cold calling, email outreach, lead qualification, and pipeline management. Sales Tools: HubSpot, Follow Up Boss, Monday.com, Podio, RingCentral, Calendly. CRM Management: Expertise in maintaining CRM databases, tracking leads, and reporting sales progress. Project Management: Proficient in ClickUp, Monday.com for task tracking, and collaboration with cross-functional teams. Communication: Strong verbal and written communication skills for outreach, relationship building, and follow-up. Education Bachelor of Science in Management Accounting University of Santo Tomas, 2011 - 2016