Mark Lawrence Yanson Mendez

MARK LAWRENCE Y. MENDEZ CONTACT WORK EXPERIENCE Phone #:- Email:- Customer service agent ~ Sutherlands CamSur January 2024 – April 8 2025 EDUCATIONAL BACKGROUND Laguna State Polytechnic University BS in Information Technology J. Rizal St. Siniloan Laguna- Siniloan National High School J. Rizal St. Siniloan Laguna- Proactive Customer Care Agent managing and resolving customer concerns for booked tours. Simultaneously, identifies and capitalizes on sales opportunities by offering relevant alternative tours or upgrades to enrich customer travel plans. Customer service agent ~ Teleperformance – MOA November 7 2022- January 6 2023 Customer-focused and results-driven Customer Service Representative with a proven track record in delivering exceptional service in a BPO environment. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Dialer Manager ~ Crushing Ads February 2022 – October 2022 South Villazar Elementary School Experienced in managing dialing strategies, campaign performance, and compliance South Villazar Sipocot Camarines Sur- with regulatory requirements. Proficient in dialer platforms and analytics tools to drive efficiency and maximize campaign outcomes. Quality Assurance ~ Crushing Ads February 2021 - February 2022 SKILLS DATA ANALYTICS, WEB DEVELOPEMENT CUSTOMER SERVICE Experienced Call Quality Assurance professional with a strong BPO background. Skilled in assessing and improving call center performance through comprehensive quality evaluations and feedback. CHARACTER REFRENCES MARCO CORNELIO F. EDRA REX V. DIAZ LSPU IT Admin CCS CID(Curriculum and Instructions Development) - - JOSEPH NORWIN SANTELICES Developer-