Mark Lawrence Yanson Mendez

My very first job in BPO industry is a Quality Analyst where we listens to the calls, and guide the agents what went wrong, what is missing and incomplete action, the account that we handle is Auto, Home and Health Insurances, I have lasted for a more than a year and was promoted to a Dialer Manager. Our calls is a type of outbound and as a Dialer Manager, we manage leads that will be converted in to a sale by the agents, we also troubleshoot, experiment new leads, and daily reports after shift. The second job I have applied for was Customer Service Associate during pandemic, we handled healthcare account, we are facing customer inquiries regarding with their insurance plan, DME's, drugs dosage and alternatives, appointments and many more, however, it did not took too long because the account was dissolved after three months. The third job I have applied is also Customer Service Associate and we handle Travel Account focusing in sales. Inside the accoint we have two line of business. First is Telesales focusing in converting leads in to a sale such as tours and transfer, meanwhile, Customer Care focusing in assisting the client with their bookings such as Rescheduling, Cancelations, Refunds and many more.