MARK JOSEPH
MAGPAYO BARLIS
Quality Assurance Specialist and Data
Analyst
CONTACT
ABOUT ME
Phone:-
7 Years in the BPO industry handling E-commerce, Retail, Telco Sales, Logistics,
Fulfillment, Medical Intake, Voice and Non-voice account.
Email:--Facebook
https://web.facebook.com/mjbofficia
laccount
ADDRESS
232, Isarog st. Mabini Homesite,
Cabanatuan City, Nueva Ecija
Advanced in Microsoft Excel, extracting and analyzing data to generate clear,
actionable reports, identify trends, provide comprehensive feedback to ensure
quality compliance, and support performance improvement through data-driven
insights.
EDUCATION HISTORY
Bachelor of Science and Education Major in English- | Phinma Araullo University | Nueva Ecija, Cabanatuan City
WORK EXPERIENCE
2024 – 2026 | GLOBALTEK PH
LANGUAGES
Quality Assurance Specialist – Medical Intake Sales
2022 – 2024 | CALLNOVO PH
Team Leader – Technical Support, Sales
English
2019 – 2022 | SUTHERLAND
Filipino
Subject Matter Expert, Team Leader, Quality Assurance
SKILLS
•
•
Advanced Microsoft Excel
proficiency (Formula,
PivotTables, Data analyst,
and reporting)
Data analysis: Extracting,
cleaning, and interpreting
raw data to generate
Account handled
•
Amazon – Retail
•
Amazon technical support – Voice and Non-Voice
•
AT&T – Technical Support, Sales, and Direct TV
•
Sprint – Technical Support and Sales
•
IceCO and SetPower – Technical Support and Sales
•
Trajector – Medical Intake Sales
actionable insights.
•
•
•
Report generation: Creating
structured, easy-to-read
performance and quality
reports.
Quality Assurance Specialist:
Call auditing, compliance
checks, conducting coaching
sessions, and performance
improvement.
Trend analysis: Identifying
patterns, gaps, and areas of
improvement.
COMMUNICATION
Collaborating with colleagues demonstrates strong interpersonal and
communication skills in coaching and performance management. Effectively
communicates feedback and drives continued improvement. Builds positive
relationships through clear and professional communication.
LEADERSHIP
As a Team Leader, I am responsible for guiding, managing, and supporting
my team to achieve company goals. I monitor daily productivity and KPIs,
ensure team meets targets and deadlines, track attendance, and schedule
adherence.
QUALITY ASSURANCE SPECIALIST
•
Root cause analysis:
pinpointing issues and
providing clear, data-backed
recommendations.
As a Quality Assurance Specialist, I monitor and evaluate agent performance,
ensure compliance with standards, provide feedback by conducting a coaching
session, and help improve overall service quality.
•
Data management:
organizing large datasets
with accuracy and
consistency.
SUBJECT MATTER EXPERT
•
•
•
Dashboard creation and
performance tracking.
Process improvement:
identifying inefficiencies and
suggesting practical
solutions.
Strong attention to detail and
data accuracy.
I
OBJECTIVE
Dynamic professional with
experience in both team leadership
and quality assurance within a fastpaced environment. Committed to
driving team performance, ensuring
quality standards, and delivering
exceptional customer service through
continuous improvement.
As a Subject Matter Expert, I provide in-depth knowledge support, assist agents
with complex concerns, and help improve team performance through guidance
and training.
TECHNICAL SKILLS
•
Proficient in Microsoft Excel (data analysis, reporting, formulas)
•
Skilled in Microsoft PowerPoint (Presentation creation and reporting)
•
Experienced in Google Sheets (data management and team
collaboration)
•
Knowledgeable in Microsoft Outlook (email management, meeting
scheduling, calendar coordination)
•
Proficient in Microsoft Teams (virtual meetings, collaboration, team
communication, and coaching sessions)
