Hi, I'm Mark!
I have 7 years of BPO experience with Technical Support, Sales, Medical Intake and Retail.
After my first year of being a customer service representative, I was promoted as Subject Matter Expert, Quality Assurance, and become a Team Leader.
With my experiences, I demonstrates strong leadership and quality focused mindset to drive team performance and continues improvement.
My passion is to improve a team member, provide comprehensive feedback, conduct coaching sessions, provide root cause analysis to determine the gaps and opportunities.
Skills: