MARK JOSEPH Q. CABRERA
TECHNICAL SUPPORT SPECIALIST-| linkedin.com/in/mjcabrera-a/ |- | Butuan City, Philippines
SUMMARY
Technical Support Specialist with 5 years of experience in managing IT operations in a
school environment. Knowledgeable in local network maintenance, connectivity
monitoring, and user support in office and computer laboratory settings. Familiar with
pfSense, Cisco switches, and system access through Windows Server and web platforms.
I recently completed my VA training to strengthen my adaptability in virtual work
environments.
KEY SKILLS
WORK
EXPERIENCE
Technical Support Specialist, ACLC College of Butuan
Butuan City, Philippines
Mar 2020 - Present
Supported day-to-day IT operations and systems administration for an academic environment, while also
managing digital workflows and file systems for administrative staff.
Ensured consistent network connectivity through daily system monitoring and
maintenance, achieving 99.9% uptime for office and lab environments.
Installed, maintained, and troubleshooted CCTV, WiFi, and network systems,
reducing service disruptions by 40% and improving incident response time by
30%.
Resolved IT support tickets using Spiceworks ticketing system, closing an
average of 15 – 20 tickets weekly with a 95% first-time resolution rate.
Performed quarterly IT equipment asset tracking and preventive maintenance,
extending hardware lifecycle by 18–24 months and reducing unplanned downtime
by 35%.
Provided end-user technical support, training, and documentation during
software and hardware rollouts, resulting in a 30% decrease in repeat queries and
improved user satisfaction.
Managed digital file organization and collaboration using Google Workspace,
improving document retrieval time by 50% and reducing redundant storage.
Oversaw project workflows and task automation via Trello, streamlining team
coordination and cutting manual tracking time by 25–30%, leading to faster
project completion.
EDUCATION
Bachelor of Science in Information Technology
ACLC College of Butuan
Butuan City, Philippines
May 2016
TRAINING
AI-POWERED VA TRAINING
VA Training PH
May 2025
Gained hands-on experience in administrative support through structured Virtual Assistant training and
mock client scenarios. Successfully performed tasks based on client preferences. Applied attention to
detail and use of tools like Google Calendar, Zoom, Doodle, and Trello to simulate real-world support for
busy professionals.
Administrative Support
Managed calendar and confirmed meetings across multiple time zones.
Created and sent meeting agendas and reminders to ensure all participants were
prepared.
Handled restaurant reservations based on client preferences, location, and
events.
Travel and Logistics Support
Booked flights and accommodations tailored to client preferences.
https://certopus.com/c/6eda23b5e41b477485f24a6696c1d296
GOOGLE IT SUPPORT
COURSERA
September 2024
Technical Support Fundamentals.
System Administration and IT Infrastructure Services.
IT Security.
Operating Systems.
https://www.coursera.org/account/accomplishments/professio
nal-cert/SHO3G1H6ORXI
