Mark James Arguelles

MARK JAMES ARGUELLES  OPERATION ENGINEER TIER 2  DESKTOP SUPPORT --7890 Lawaan St. San Antonio Village Makati City, 1203 CAREER OBJECTIVES To contribute in a company’s growth and development in fulfilling my duties and responsibilities efficiently and effectively as an employee and to work towards the advancement of my career. WORK EXPERIENCES NETWORK ENGINEER Marketrole Asia Pacific Services Inc. | March 2023 – October 2024 OPERATION ENGINEER TIER 2 Rainbow Promise Solutions Inc. (RPSI) | June 2019 – March 2023 Key Responsibilities / Duties: EDUCATION Tertiary: BS-Computer Engineering University of St. La Salle - Bacolod City 2003 - 2009 Secondary: St. John’s Institute, Bacolod City 1999 - 2003 Primary: St. John’s Institute, Bacolod City 1993 - 1999          CERTIFICATION/S  Civil Service Licensure (Professional) Examination Passer | April 25, 2010   PROFESSIONAL SKILLS  Installation/Configuration Operating System:  Centos  Ubuntu  Windows Servers: Database Server  MYSQL         Supports GTS operational team on daily operational tasks, managing co-operation with other departments to achieve daily operation SLA. Investigate and resolve Customer Service/PE operations escalations and daily monitoring thereof. Actively participate and communicating with relevant departments/external vendors to ensure timely escalation and follow up of all pending issues on hand. Fully document every support query, including all resolution steps to ensure documentation best practices and constantly maintain high documentation quality either in writing or online. Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connections. Performs diagnostic tests, modifies or repairs hardware to the board or component level. Replaces hardware or software as needed. Perform data backups and disaster recovery operations. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Analyze equipment performance records to determine the need for repair or replacement. Assists end-users in software and hardware problem resolution. Maintain strong coordination and relationship with internal GTS departments such as Ent-IT Group, Innovation Group to proactively monitor and support the Live, preproduction, Dev, staging & QA environment. Proactively monitor real time system, network, security dashboard, responding to alerts and resolve/escalate according to Helpdesk SOP/process and SLA. Coordinate with external vendors and with company personnel to facilitate purchases when required. Perform daily system, network, database, storage, security checklist as and when assigned. Perform daily website monitoring and ad-hoc testing when required. Prepare daily shift handover report and ensure proper handover to next shift. Always adhere to existing IT Service Management processes including but not limited to: incident, request, change, configuration, capacity, and release management. Escalate issues to relevant parties for issues that cannot be resolved at your level, within escalation SLA. Always protect confidential/sensitive information and materials. Other tasks as assigned from time to time by the management. NTP/SSH Server CACHE Server  Memcached WEB Server  Apache  Nginx MAIL Server  Postfix FTP Server  SFTP DNS/DHCP Server  MyDNS Load Balancing/Proxy  Nginx SENIOR INFRASTRUCTURE SERVER ENGINEER Aiming Global Services, Inc | June 2012 – January 2019          RESEARCH ANALYST Island Logic Inc. | April 2011 – January 2012  Virtualization  Virtualbox Monitoring:  Nagios  Cacti  Zabbix  Mackerel  Newrelic Server Creation/Maintenance Cloud:  Google Cloud Platform  Amazon Web Services  GMO  Fusion  IDCF Deployment Automation and Configuration Management  Ansible  Jenkins              Look for domains to promote in the database or in a specific affiliate network. Check domains if they are desirable and selling. Check the quality score of the domains and if they will be accepted in Google AdWords using a secured Linux machine. Check the domains thoroughly if they meet our criteria and not violating any policy/guidelines. Look for the domains’ affiliate program and apply. Check pending affiliate applications. Look for the domains’ contact information and addresses using the appropriate tools. Create an ad campaign that will be posted in our site. Create an ad campaign for Ad networks such as Google AdWords and MSN adCenter. Monitor the cost and income of active campaigns. Optimize ad campaign when necessary. Document the income and payments received. Check email accounts for news, updates and other messages coming from the merchants. Report and pause broken affiliate URL link or affiliate programs that have been closed. Highlight reversed or voided transactions. TECHNICAL SUPPORT SPECIALIST Island Logic Inc. | October 2010 – April 2011  Responsible in handling client's order and manages customer inquiries.  Answer customer inquiries regarding the order status.  Uses computerized system for tracking, information gathering, troubleshooting. Version Control  GIT  SVN Communication:  Trello  Redmine  Slack  Skype  Telegram  JIRA Build, Deploy, and Maintain Linux Servers like DNS (bind), Web (apache), Load balancer (Nginx), Database (MySQL) and Cache servers. Knowledge in Google Compute Engine (GCE), Amazon Web Services, GMO, Fusion, IDCF. Performs scheduled game maintenances (deploy code revisions and backup databases) Performs initial diagnosis, troubleshooting and escalation of alerts according to routines and processes. Handles alerts and work closely with Tokyo Staffs to solve the issue. Monitor all production servers using monitoring tools like Nagios, Cacti, Zabbix, Mackerel, Newrelic and troubleshoot alerts if necessary. Performs quality testing and test cases for games under development. Set-up new system units and network cabling in the office. Responsible in training and assisting the junior staffs. DATA ENCODER Social Security System (SSS) | April 1 – June 5, 2009  Summer Social Security Services Training Program and