Mark Francisco

Mark Esteban Francisco PROFILE CONTACT - - Dedicated customer service representative with over 5 years of professional experience. Enhanced Problem Solving skills to satisfy clients who needs technical help and to obtain a career oriented position where my abilities, potential and experience may be utilized for overall growth of the company, during the process in which I could gain professional growth. WORK EXPERIENCE Maybunga Pasig City https://www.linkedin.com/in/ mark-francisco-6693b1126/ SKILLS Telus International (PH) Market Market 5/FMarket!Market!Mall Bonifacio Global City Taguig City 1634 Philippines. Employed since: February 16, 2023 to May 28, 2025 Position: TechnicalSupportRepresentative for Home Security Problem Solving Taskus (PH), Omega Building Teamwork Time 11th Floor, Unionbank Plaza, Meralco Avenue, Pasig City 1605 Employed since: September 16, 2021 to August 19, 2022 Position: Customer Service Representative for Gusto Payroll Management Leadership Effective Communication Critical Thinking Technical Skills TOOLS Google Workspace MS Office Skype Zoom Canva TDCX (PH) Robinsons Cyberscape Gamma, Ruby RD, Ortigas center, Pasig Employed since: February 28, 2021 – July 1, 2021 Position: Technical Support For Apple IOS Australia Concentrix C-5 road, Quezon City Philippines Employed since: February 15, 2019 – February 25, 2021 Position: Technical Support for Samsung Australia Sitel Ortigas Pasig City Employed since: October 2, 2017 – February 9, 2019 Position: Technical Support for LG Electronic EDUCATION REFERENCE Bachelor of Business Management Aileen JoyGurangoTeam Team Leader / Supervisor- 2005 - 2010 PhilippineSchoolofBusinessAdministration (PSBA)