Mark ferdinand soller
Cebu City, Philippines ·--· https://www.linkedin.com/in/marksoller0914/ · live:mark.soller12
Results-oriented professional with 10 years of combined work experience and a proven knowledge of operations management, productivity and performance management, and report generation. Aiming to leverage all of my acquired skills to successfully fit any role at your company.
Experience
October 2019 – present
email associate, peak support
Answer email inquiries and concerns
Perform deactivation of duplicate accounts
Update member profiles
october 2019 – november 2019
data operations annotator, oracle datafox
Distinguish correct matching decisions on respective indices
Create new company to match if requested company does not exist yet.
Make suggestions about minor updates, relationships, possibly duplicate companies whenever applicable
november 2018 – november 2019
data entry / researcher, sourceress
Researching on background info and links of IT-related professionals
Input the research done to the system
Update old data and replace with new one
july 2018 – september 2019
assistant workforce manager, fusion bpo services philippines, inc.
Manage department and oversee team performance and deliverables
Attend client meetings and engagements
Ensure departmental goals are achieved
Collaborate with other departments on planning and implementation
october 2014 – june 2018
workforce supervisor, fusion bpo services philippines, inc.
Supervise a team of WFM specialists
Ensure service levels are met
Prepare staffing requirements and headcount projections
Submit billing reports
july 2013 – october 2014
workforce management specialist, supportsave solutions, inc.
Monitor attendance and queue dashboards
Draft and roll-out schedules
Reinforce schedule and break adherence
Prepare internal and external reports
march 2012 – july 2013
customer service representative, supportsave solutions, inc.
Answer customer concerns via phone and email
Process orders, returns and refunds
Assist with warranty claims and other issues
Call out customers for resolutions
november 2009 – march 2012
dedicated representative, supportsave solutions, inc.
Analyze job descriptions
Identify what profession and industry each job description belongs
Create, cancel, deactivate and delete accounts and subscriptions
Education
march 2010
bachelor of science in management accounting, university of san jose - recoletos
Cum Laude
Dean’s Lister
Accounting 1 and Law 1 – 3 Departmental Examinations Topnotcher
Skills
Workforce Management
Team and Performance Management
Service Level Management
Process Improvement
Root - Cause Analysis
Capacity Planning
Scheduling
Customer Service
Data Entry and Research
Data Analysis
MS Excel
Google Spreadsheets
File Management
Reporting and Presentations
character references
Name: Brian Wiegman
Contact Number:-
Email Address-
Name: Dibbee Kennelyn Cañete
Contact Number:-
Email Address-
Name: Raymond John Rubi
Contact Number:-
Email Address-
